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Job Field: Office Jobs
Location: Denton, TX
Salary: $86,489.00 - $112,434.00 / Per Year
Job Type: Full Time - Temporary NTE 2 Years
Phone: (800)879-6076

JOB SUMMARY:

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Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

When disaster strikes, America looks to FEMA. Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. The Federal Emergency Management Agency (FEMA) prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce.

Who May Apply

• All U.S. Citizens
• For definitions of terms found in this announcement, please click here

This position is ideal for a candidate who has supervisory experience in evaluating and improving the quality of customer service provided by an organization through customer surveys and analysis of data collected.  This position starts at a salary of $86,489.00 (GS-13 step 1).  The full performance level of this position is at the GS-13 grade level.  Apply for this exciting opportunity to become a member of the Customer Satisfaction Analysis section of the National Processing Service Center Operations Division, Recovery Directorate!

This position is being announced under FEMA's CORE Program (Cadre of On-call Response/Recovery employees).  These positions are authorized under P.L. 93-288 to perform temporary disaster work and are funded from the Disaster Relief Fund.  Appointments are excepted service, temporary appointments.  This is a 2 year temporary appointment in the Excepted Service. 

EMERGENCY ASSIGNMENT:  For all nonbargaining unit positions, the following applies:  Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites.  All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

Relocation expenses are not authorized for this position.

KEY REQUIREMENTS:

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You must be a U.S. citizen to apply for this position.

You must be able to obtain Public Trust background compliance.

You may be required to undergo periodic drug testing.

This position may require occasional non-emergency travel.

Direct Deposit is mandatory.

Males born after 12/31/59 - Selective Service Registration required.