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Job Field: Office Jobs
Location: Apple Valley, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Title: Practice ManagerLocation: NA-USA-CA-Apple ValleyOther Locations:Practice ManagerLocation: Hospital 1733 - 19011 Bear Valley Rd, Apple Valley, CA 92308Summary of Job Purpose and Function The primary purpose and function of the Practice Manager is to maximize the productivity, profitability and growth of the hospital by working with the veterinary team while creating an environment that supports Banfield''s quality of medicine and ensures clients receive exceptional service. Ensure good communication with clients, associates, field leadership, Central Team Support, and PetSmart. Partner with the PetSmart Store Director, Salon Manager, Training Manager and PetsHotel Manager to optimize growth of all businesses and the practice.Essential Responsibilities and Tasks* Manage and drive consistent revenue growth and profitability improvements in the hospital. Monitor all financial and operational metrics ensuring deviations from plan are addressed timely and appropriately.* Lead the paraprofessional team as role models and champions of the Banfield brand.* Deliver consistent performance in Optimum Wellness Plan growth, penetration and retention.* Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours.* Ensure hospital maintains 7-7-7 operating hours/days as a minimum.* Responsible for ensuring all associates adhere to Banfield dress and grooming guidelines.* Use innovative methods to promote hospital and Practice growth. * Develop an efficient, productive hospital team that provides the highest quality care and service to the most Pets and clients, follows all Banfield protocols and practices and focuses the team to achieve practice priorities while building our culture and brand.* Select, train and supervise the paraprofessional team to ensure quality medical care, exceptional client service and maximum productivity, managing effectively to enable associates to grow and develop within the practice.* Provide professional, efficient and exceptional client service (lead by example) and ensure all associates do the same. This includes educating clients about Optimum Wellness Plans, preventive care, Pet health needs, hospital services (such as "drop off" and "come in now"), marketing campaigns, and other related information.* Provide effective communication between associates, clients, field leadership and Central Team Support.* Provide inspirational leadership to the team by creating a positive professional relationship with PetSmart associates, adoption center agencies, and clients.* Effectively schedule associates to meet client needs according to Banfield guidelines, while proactively planning time off and CE scheduling.* Responsible for cost containment, cash control/banking, loss prevention, office and medical supply ordering, and inventory management, maintaining acceptable Hospital Audit scores.* Ensure compliance with all practice policies and procedures and with all local, state and federal laws.* Participate in planning and budgeting with the Field Director and Medical Director.* Participate in market level teams and discussions.* Other job duties as assigned.      Hiring QualificationsCapabilities and Experience (can do) * Client service skills -Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service, seeing Pets'' health improve and satisfying clients. Ensures the team gains the cooperation and agreement of clients to schedule, attend or reschedule appointments. Ensures the team gathers necessary client/Pet background information. Ensures the team collects payment for services rendered. Ensures the team utilizes a recovery plan for resolution of client complaints, resolves client issues timely and wins client confidence by providing excellent service.* Communication skills -Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. C

KEY REQUIREMENTS:

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Not stated