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Job Field: Legal Jobs
Location: Brea, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>At Bank of America we take great pride in creating
career opportunities for our associates  and we
provide them with the training and support they
need to achieve their goals.
Bank of America is seeking professional and
motivated candidates interested in the following
opportunity
Provides customer solutions by providing seamless
delivery of service, sales and/or fulfillment
requests by answering calls, text messages or
emails in a contact center environment. Requires
knowledge of multiple products and ability to
deepen or retain relationships through service and
sales. Performs routine account-related
transactions. Involves referring customers to the
appropriate line of business for products not
supported. May be required to solve problems and
investigate/resolve a wide variety of issues and
requests that include gathering additional
information, setting expectations and working with
other support organizations to fulfill the
request. May handle escalated issues by
successfully navigating the organization to
resolve customer requests. Routes, maintains and
tracks outstanding servicing requests and provides
thorough follow up. Accountable for the successful
resolution of all customer requests. Typically
requires 1-2 years of experience.
Requirements
Ability to work within the operating hours and
days for this position as outlined in the posted
job requisition.
Ability to work the required days and hours as
listed in the job requisition without any absences
or vacation time in order to attend mandatory
training
At least an intermediate ability in computer
skills
A minimum of 1 year of experience working with
customers
At least 1 year of experience handling difficult
situations with customers
Intermediate proficiency 1-3 years of experience
in written and verbal communications
At least 1 year of experience working in sales
Desirable skills/experience
Ability to work weekends, either rotating or set
days as outlined in the job requisition
Ability to work evenings, either rotating or set
days as outlined in the job requisition
A minimum of 1-2 years of experience in the
Banking/Financial industry
A minimum of 1-3 years of experience working in a
call center
A minimum of 1-3 years of experience working in
customer relations
A minimum of 1-3 years of experience performing
repetitive tasks based on existing operating
procedures under close supervision or from
detailed written procedures
English/Spanish bilingual

KEY REQUIREMENTS:

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None Not stated