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Job Field: Legal Jobs
Location: Burbank, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Responsibilities Teller Operations Specialists
are primarily responsible for driving day-to-day
operational excellence on the Teller line,
ensuring compliance and procedural requirements
are met, and coaching Tellers to high performance
levels. Your duties will include, but are not
limited to the following
Coach and train the teller team to process
transactions accurately, efficiently in accordance
with established policies and procedures.
Create a positive team environment in the banking
center by modeling appropriate behaviors.
Assist teller associates by using in-depth policy
and procedure knowledge to handle more complex
transactions and issues.
Maintain the highest level of customer service
standards while consistently delighting our
customers and exceeding expectations.
Ensure banking center compliance is within federal
regulations.
Work closely and provide input to the Banking
Center Manager and Assistant
Manager to continually improve banking center
performance.
Create workforce stability by cultivating an
engaged, spirited and well-coached team.
Process transactions accurately and efficiently to
build customer confidence and trust, based on
established policies and procedures.
May be required to work Saturdays and or extended
hours as needed.
Required Skills
Minimum two years cash handling experience
Minimum two years customer service experience
Minimum one year coaching/leadership/management
experience within past 3 years
Effectively lead team to performance goals
Direct and motivate staff
Excellent oral and written communication skills
Extensive experience in assisting customers with
inquires and/or problem resolution
Identifying opportunities to enhance customer
financial needs, goals and objectives
Heightened attention to detail, time management
and organization
Advanced computer skills
...For more information please see URL

KEY REQUIREMENTS:

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None Associate degree