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Job Field: Office Jobs
Location: China Lake, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Job Title Project Manager - Customer Relationship ManagementJob ID Number 203465Company General Dynamics Information TechnologyLocation China Lake, CAJob Category Project/Program ManagementJob Description As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 24,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.The Customer Relationship Management (CRM) area serves as the hub for sustainment of IT investments within the NAVAIR community and in other Navy and Government areas. The product area applies knowledge of current IT/IM Department information technology, information methodologies and processes, and analytical methods and techniques to introduce technologies and methodologies/processes into the customer environment.The CRM Project Management candidate applies knowledge of management functions and processes and analytical methods and techniques to gather, analyze, and evaluate customer IT requirements. They coordinate with internal IT Divisions to determine the proper IT solution and facilitate the cost estimate process to provide a proposal to the customer. Finally, the individuals generate and ensure that the Memorandum of Agreement and/or Teaming Agreement is generated, reviewed, and approved by all parties involved. The candidate will serve as an advocate and liaison by:? Applying knowledge of enterprise and corporate architecture, tools, techniques, and direction to represent the department within the enterprise.? Serving as a conduit for information relative to Federal, DoD, DoN, and NAVAIR laws, policies and mandates to guide customers to consider the proper IT solutions for their needs.? Conceptualizing, documenting, and recommending innovative forward-looking solutions that comply with Navy/NAVAIR IT vision, applying policy and regulations in review and documentation of requirements.? Consulting with various product teams to collaborate, define, prepare, and deploy IT solutions that meet customer needs and are compliant with legal and regulatory requirements.The candidate will facilitate the CRM team in their:-Support of strategic planning requirements.-Work Acceptance Process (WAP).-Help desk support.-IT procurement support.Working with customers to understand and identify their IT requirements to be able to work with internal teams to propose proper IT solutions to meet their needs.-Supporting the development and review of customer Service Level Agreements and proposals.Other team responsibilities may include:-NMCI POC Support (Order placement, MACs, data calls, service issues, etc.).-Conference facility, lab, remote-site, remote user, and executive-level support.-Systems Administration of stand-alone classified servers.-Systems IA Compliance support (SSAA, IAVA, IAVB, IAVT, CTO, etc.).-DoD/DoN regulatory compliance.-DoD/DoN/NAVAIR data calls.Bachelors Degree in Business Administration or a related discipline, or the equivalent combination of education, professional training, or work experience.5-8 years of related finance or business analysis experience.The candidate must demonstrate strong project management skills; customer service skills; and be detailed oriented. The candidate must have strong knowledge of IT technologies to be able to work with customers to propose IT solutions. Understanding of DoD and Navy IT Policies and Directives are a plus.Apply Online Directly with General Dynamics Information Technology

KEY REQUIREMENTS:

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