100,000's of Government Jobs

Search Government Jobs

Job Field: Legal Jobs
Location: Cupertino, CA
Salary: $Not stated

JOB SUMMARY:

---

</tr>
<tr><td valign="top" width="450"><b>Teller Operations Specialist are primarily
responsible for driving day-to-day operational
excellence, ensuring compliance requirements are
met, managing the banking centers non credit
losses and coaching teller to high performance
levels, on the Teller Line. Coach and train the
teller team to process transactions accurately,
efficiently, and in accordance with established
policies and procedures.
* Assist teller associates by using in-depth
policy and procedure knowledge to handle more
complex transactions and issues.
* Ensure banking center compliance with federal
regulations including, but not limited to, USA
PATRIOT Act, Anti-Money Laundering and Bank
Secrecy Act.
* Create an excellent customer experience.
* Demonstrate Bank of America core values.
* Understand and live the values that support our
culture. Treat all customers equally and fairly.
* Adhere to policies and procedures.
* Stay informed of key priorities and business
updates.
* Execute sales and service plays and processes.
* May be required to work weekends and/or extended
hours and regular, reliable attendance is
critical.
Required Skills
* Minimum two years cash handling experience
* Minimum two years customer service experience
* Minimum one year coaching/leadership/management
experience within past 3 years
* Effectively lead team to performance goals
* Direct and motivate staff
* Excellent oral and written communication skills
* Extensive experience in assisting customers with
inquires and/or problem resolution
* Identifying opportunities to enhance customer
financial needs, goals and objectives
* Heightened attention to detail, time management
and organization
* Advanced computer skills
Desired Skills/Assets
* Ability to manage retail operations, as well as
plan goals, schedules and objectives and conduct
audits
* Successful experience with cross-selling,
upselling, and/or referring products.
* Previous banking/financial services/teller
experience
* Bilingual fluent verbal and written skills

KEY REQUIREMENTS:

---

None Not stated