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CALL CENTER REPRESENTATIVE
Job Field: Government Jobs
Location: El Centro, CA
Salary: $9.00/hour
Location: El Centro, CA
Salary: $9.00/hour
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>THE CALL CENTER AND JOB OPPORTUNITIES ARE LOCATED AT 580 N. SAN LUIS PLAZA DR.
SAN LUIS, AZ 85349.
SUMMARY
Assist customers with billing questions/needs and offering upgraded services. This is an inbound project that requires a 90% talk time to be handled in a timely and professional manner.
Essential Duties and Responsibilities
Agent is responsible for receiving inbound calls from customers regarding billing questions, service modifications and/or possible complaints. After successfully assisting with the customers needs, agents are required to offer upgrades on the customers current services and/or to sell additional services offered through for example home phone line, internet, television programming, and cell phone service.
Customer Service Understanding customers needs and the ability to communicate effectively throughout the call. Agent must have the ability to work under pressure in an environment with a high level of distractions while maintaining a positive attitude. Solicits customer feedback to improve services. Responds to requests for service and assistance.
Interpersonal Skills - Focuses on solving conflict without blame. Confidentiality is paramount. Demonstrate the ability to listen and communicate effectively. Remains neutral and professional when dealing with others. Remains flexible to changes and other ideas.
Oral Communication - Speaks clearly and persuasively in both positive and negative situations. Must possess excellent communication skills in English. Demonstrate the ability to effectively relay product knowledge. Agent must show a level confidence in the tone of voice with a professional and positive attitude. Project involves reading throughout the call to include disclosures and terms and conditions must be able to read at a fast pace with a clear tone of voice and possesses a high level of reading competency.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree GED or one to three months related experience and/or training or equivalent combination of education and experience.
Computer Skills - Agents are expected to type at a minimum speed of 20-25 WPM. Basic computer knowledge for example full understanding of the keyboards keys and functions, mouse maneuvering, open documents, close, delete, save, paste etcAbility to multitask within the computer. Project will require several systems opened throughout a call where agents are expected to have a great level of concentration and data accuracy when filling in any applications with customers information.
HOW TO APPLY.
SUBMIT RESUME TO THE EMPLOYMENT DEVELOPMENT DEPARTMENT, 1550 W. MAIN STREET IN EL CENTRO CA. 92243. ALL APPLICANTS MUST PROVIDE RIGHT TO WORK DOCUMENTS IN ORDER TO BE CONSIDERED FOR A POSITION.
REQUIREMENTS. SUBMITTING RESUME WILL BE THE FIRST PHASE OF RECRUITMENT FOR EMPLOYER. APPLICANT WILL BE PLACED ON A SCHEDULE TO ATTEND A RECRUITMENT INFORMATION SESSION, TO BE HELD ON WEDNESDAY, DECEMBER 5th, 2012.. ONLY THOSE WHO SUBMIT A RESUME PRIOR TO CLOSING DATE OF TUESDAY DECEMBER 4TH, 2012 WILL BE CONSIDERED.
</tr>
<tr><td valign="top" width="450"><b>THE CALL CENTER AND JOB OPPORTUNITIES ARE LOCATED AT 580 N. SAN LUIS PLAZA DR.
SAN LUIS, AZ 85349.
SUMMARY
Assist customers with billing questions/needs and offering upgraded services. This is an inbound project that requires a 90% talk time to be handled in a timely and professional manner.
Essential Duties and Responsibilities
Agent is responsible for receiving inbound calls from customers regarding billing questions, service modifications and/or possible complaints. After successfully assisting with the customers needs, agents are required to offer upgrades on the customers current services and/or to sell additional services offered through for example home phone line, internet, television programming, and cell phone service.
Customer Service Understanding customers needs and the ability to communicate effectively throughout the call. Agent must have the ability to work under pressure in an environment with a high level of distractions while maintaining a positive attitude. Solicits customer feedback to improve services. Responds to requests for service and assistance.
Interpersonal Skills - Focuses on solving conflict without blame. Confidentiality is paramount. Demonstrate the ability to listen and communicate effectively. Remains neutral and professional when dealing with others. Remains flexible to changes and other ideas.
Oral Communication - Speaks clearly and persuasively in both positive and negative situations. Must possess excellent communication skills in English. Demonstrate the ability to effectively relay product knowledge. Agent must show a level confidence in the tone of voice with a professional and positive attitude. Project involves reading throughout the call to include disclosures and terms and conditions must be able to read at a fast pace with a clear tone of voice and possesses a high level of reading competency.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree GED or one to three months related experience and/or training or equivalent combination of education and experience.
Computer Skills - Agents are expected to type at a minimum speed of 20-25 WPM. Basic computer knowledge for example full understanding of the keyboards keys and functions, mouse maneuvering, open documents, close, delete, save, paste etcAbility to multitask within the computer. Project will require several systems opened throughout a call where agents are expected to have a great level of concentration and data accuracy when filling in any applications with customers information.
HOW TO APPLY.
SUBMIT RESUME TO THE EMPLOYMENT DEVELOPMENT DEPARTMENT, 1550 W. MAIN STREET IN EL CENTRO CA. 92243. ALL APPLICANTS MUST PROVIDE RIGHT TO WORK DOCUMENTS IN ORDER TO BE CONSIDERED FOR A POSITION.
REQUIREMENTS. SUBMITTING RESUME WILL BE THE FIRST PHASE OF RECRUITMENT FOR EMPLOYER. APPLICANT WILL BE PLACED ON A SCHEDULE TO ATTEND A RECRUITMENT INFORMATION SESSION, TO BE HELD ON WEDNESDAY, DECEMBER 5th, 2012.. ONLY THOSE WHO SUBMIT A RESUME PRIOR TO CLOSING DATE OF TUESDAY DECEMBER 4TH, 2012 WILL BE CONSIDERED.
KEY REQUIREMENTS:
None High School/GED
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