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GUEST SERVICES ASSOCIATE
Job Field: Government Jobs
Location: Indio, CA
Salary: $Not stated
Location: Indio, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>Title: Guest Services AssociateLocation: United States of America- California-IndioRequisition ID: 1207979Description:Job Summary:* Greet, register, establish necessary credit for and issue keys appropriately to guests.* Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.* Receive guest requests and/or complaints and ensure that appropriate actions have been taken. * Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.* Communicate with other departments as needed via telephone and two-way radio.* Completed check-out procedures, computes bills, collects payment and makes change for guests as required.* Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.* Balance all cash receipts and work performed during shift and performs a bucket check on shift.* Distributes guest and staff mail and messages as necessary.* Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.* High School diploma or equivalent.* At least one year of front desk experience in a hospitality/hotel environment.* Basic office skills helpful including basic math, proper cash handling procedures.* Reservation software or proven aptitude and familiarity with computers and computer software in general.* Must maintain a professional appearance and a cordial attitude towards all guests and staff.* Able to handle the stress of high customer demand in a hospitality environment.* Must be people oriented and able to work independently or with others as needed.* Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.WVO is a drug-free workplace and requires a background check and drug test prior to employment.Job: Hotel/Resort Operations
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<tr><td valign="top" width="450"><b>Title: Guest Services AssociateLocation: United States of America- California-IndioRequisition ID: 1207979Description:Job Summary:* Greet, register, establish necessary credit for and issue keys appropriately to guests.* Answer telephones/PBX with proper telephone etiquette and direct calls accordingly.* Receive guest requests and/or complaints and ensure that appropriate actions have been taken. * Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions.* Communicate with other departments as needed via telephone and two-way radio.* Completed check-out procedures, computes bills, collects payment and makes change for guests as required.* Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations.* Balance all cash receipts and work performed during shift and performs a bucket check on shift.* Distributes guest and staff mail and messages as necessary.* Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.* High School diploma or equivalent.* At least one year of front desk experience in a hospitality/hotel environment.* Basic office skills helpful including basic math, proper cash handling procedures.* Reservation software or proven aptitude and familiarity with computers and computer software in general.* Must maintain a professional appearance and a cordial attitude towards all guests and staff.* Able to handle the stress of high customer demand in a hospitality environment.* Must be people oriented and able to work independently or with others as needed.* Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.WVO is a drug-free workplace and requires a background check and drug test prior to employment.Job: Hotel/Resort Operations
KEY REQUIREMENTS:
Not stated
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