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Job Field: Office Jobs
Location: Irvine, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Sr. Sales TrainerJob ID: 2013-7402Location: US-CA-IrvineCategory: Training & EducationRelocation Assistance Available: NoPosition Type: full-timeEmployee Referral Program Level: $1,500More information about this job:Overview:As the Sales Trainer/Coach you will focus on facilitating training classes and conduct one on one coaching sessions with New Hire and existing AEs to ensure agents have the knowledge and skills to be successful in their sales role. This position will focus on delivering new hire and ongoing education training for AEs. You will also assess call center staff performance by monitoring and evaluating calls vs a performance benchmark approach, and will provide feedback to departmental sales management.  Responsibilities:* Develop and maintain expert knowledge of functional processes and systems* Develop and maintain training curriculum for AEs; assist with the development of the training curriculum for other outbound or inbound calling teams. Curriculum could include product knowledge and sales skills and industry knowledge.* Facilitate ongoing training and continuous education for established team* Determine appropriate and varied instructional methods to ensure understanding of materials by all types of adult learners* Coordinate the Employee Recognition Program* Support updating of all training documentation (Facilitator Guide, Participant Manual, Work Flow, Process Steps, Knowledgebase, FAQ&rsquo;s, etc.)* Support on-the-job training and individual AE and Team Leader follow up as needed* Support 30/60/90 day ongoing development plans for new hire agents* Monitors new AE progress and providing coaching for improvement as needed; coordinate needs-analysis activities to determine skill and knowledge* Develop and conduct tests to measure trainee progress and to evaluate training effectiveness* May be required to support or perform internal audits Monitor AE calls and report on performance to improve service quality and efficiency and to achieve contractual KPIs         Qualifications:* 5 years Prior experience as a trainer in a Direct Response / Call Center environment is a MUST* 5 years Prior telesales experience* Documented experience creating and delivering online training materials* Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and measurement of training effectiveness* Strong experience using CRM applications and telephony solutions* Excellent organizational, planning, and time management skills* Strong communication, interpersonal, and presentation skills* Highly motivated self-starter who can work with little or no supervision* Bachelor''s degree and 4 years professional level experience; or 6 years professional level related experience; or an equivalent combination of education and professional level related experience* Experience in creating self-paced online learning materials strongly preferred* Intermediate skills with Microsoft OfficeOptions:* Apply for this job online* Email this opportunity to a referral

KEY REQUIREMENTS:

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