Find Jobs (Post Jobs)
- Accounting / Finance Jobs (14697)
- Architect / Engineering Jobs (4029)
- Business and Management Jobs (2727)
- Environmental Jobs (14686)
- Government Jobs (190087)
- Health Care Jobs (4771)
- Hospitality Jobs (21581)
- Janitorial Jobs (2457)
- Legal Jobs (12150)
- Nanny Jobs / Babysitting (6)
- Office Jobs (89255)
- Other Jobs (853)
- Retail / Wholesale Jobs (10970)
- Sales Jobs (10970)
- Science (17385)
- Security (3621)
- Skilled Trades / Crafts (4029)
- Transportation Jobs (195)
- Travel / Transportation (501)
Jobs By State
- Alabama (205)
- Alaska (178)
- Arizona (1509)
- Arkansas (118)
- California (73044)
- Colorado (491)
- Connecticut (43)
- Delaware (23)
- Florida (413)
- Georgia (381)
- Hawaii (194)
- Idaho (2801)
- Illinois (222)
- Indiana (168)
- Iowa (94)
- Kansas (148)
- Kentucky (228)
- Louisiana (196)
- Maine (57)
- Maryland (551)
- Massachusetts (182)
- Michigan (232)
- Minnesota (153)
- Mississippi (160)
- Missouri (280)
- Montana (163)
- Nebraska (77)
- Nevada (235)
- New Hampshire (35)
- New Jersey (132)
- New Mexico (329)
- New York (329)
- North Carolina (313)
- North Dakota (91)
- Ohio (236)
- Oklahoma (201)
- Oregon (150)
- Pennsylvania (285)
- Rhode Island (19)
- South Carolina (175)
- South Dakota (128)
- Tennessee (142)
- Texas (804)
- Utah (5452)
- Vermont (43)
- Virginia (756)
- Washington (32241)
- West Virginia (147)
- Wisconsin (118)
- Wyoming (147)
100,000's of Government Jobs
Search Government Jobs
CUSTOMER SUCCESS MANAGER - SYNCPLICITY, MENLO PARK, CA
Job Field: Security
Location: Menlo Park, CA
Salary: $Not stated
Location: Menlo Park, CA
Salary: $Not stated
JOB SUMMARY:
</tr>
<tr><td valign="top" width="450"><b>Title Customer Success Manager - Syncplicity, Menlo Park, CALocation(s) US - California - Menlo ParkBusiness SyncplicityFunctional Area(s) Customer Service & SupportEngineering - SoftwareRequisition ID 96016BR"> ">Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management revolution, join more than 50,000+ EMCers around the world who are leading the journey to the cloud."> ">Information is at the heart of business – and it''s growing not only in volume, but in complexity as new media types emerge and mobile and social applications evolve. In addition, the IT infrastructure to support information management is changing just as rapidly. EMC''s Information Intelligence Group provides intelligent capture, content management; case management, customer communications and governance software and services that solve even the most complex information challenges organizations face today – from information compliance and governance to streamlining mission critical business processes, to the emerging world of big data -- on premise or in the cloud.Job Description Build and manage a comprehensive customer success program that maximizes customer on-boarding, adoption, retention, and profitability. As a strategic lead for Customer Success establish and execute on the processes, assets, tools and systems needed to support the customer''s end-to-end experience with Syncplicity. Create a customer-centric culture by prioritizing customer initiatives that drive the most profitable initiatives with the greatest customer impact. Deliver demonstrable value to all stakeholders by clearly defining customer success performance metrics. Be the ultimate authority on customers, understanding customers better than any other individual in the company.ResponsibilitiesResponsible for advancing the company’s winning strategy, growing the customer base and customer success by ensuring that each customer gets maximum value from Syncplicity including:· Develop and own on-boarding, adoption, growth and retention processes, nurture and education programs specific to customer success , renewals and expansion in existing accounts· Develop a trusted advisor relationship with customer executive sponsors such that Syncplicity is closely aligned with the customer''s business case and strategy· Use comprehensive customer insight and the strategic purview to acquire and retain the most profitable customers by developing initiatives such as profitability segmentation, customer retention, customer loyalty, satisfaction, and improving the customer experience.· Establish an internal operations process to track and plan all adoption activities from pre-sales through renewal and ensure visibility and trending of the customer base.· Identify risk factors on customer accounts, develop plans to address those risks for individual customers/base and develop retention dashboard for executive visibility.· Identify tools and vendors to support customer success initiatives such as NPS, best practices, nurture marketing, social, communities, webinars, risk identification, usage, etc.· Create a strong, customer-centric culture complete with accountability and ownership at all levels in the company· Partner with internal teams – Product Management, Operations, Support, and Sales and Marketing to ensure Customer SuccessCompetencies Experience and SkillsThe following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel:· This position requires an extremely motivated, talented and fl
</tr>
<tr><td valign="top" width="450"><b>Title Customer Success Manager - Syncplicity, Menlo Park, CALocation(s) US - California - Menlo ParkBusiness SyncplicityFunctional Area(s) Customer Service & SupportEngineering - SoftwareRequisition ID 96016BR"> ">Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management revolution, join more than 50,000+ EMCers around the world who are leading the journey to the cloud."> ">Information is at the heart of business – and it''s growing not only in volume, but in complexity as new media types emerge and mobile and social applications evolve. In addition, the IT infrastructure to support information management is changing just as rapidly. EMC''s Information Intelligence Group provides intelligent capture, content management; case management, customer communications and governance software and services that solve even the most complex information challenges organizations face today – from information compliance and governance to streamlining mission critical business processes, to the emerging world of big data -- on premise or in the cloud.Job Description Build and manage a comprehensive customer success program that maximizes customer on-boarding, adoption, retention, and profitability. As a strategic lead for Customer Success establish and execute on the processes, assets, tools and systems needed to support the customer''s end-to-end experience with Syncplicity. Create a customer-centric culture by prioritizing customer initiatives that drive the most profitable initiatives with the greatest customer impact. Deliver demonstrable value to all stakeholders by clearly defining customer success performance metrics. Be the ultimate authority on customers, understanding customers better than any other individual in the company.ResponsibilitiesResponsible for advancing the company’s winning strategy, growing the customer base and customer success by ensuring that each customer gets maximum value from Syncplicity including:· Develop and own on-boarding, adoption, growth and retention processes, nurture and education programs specific to customer success , renewals and expansion in existing accounts· Develop a trusted advisor relationship with customer executive sponsors such that Syncplicity is closely aligned with the customer''s business case and strategy· Use comprehensive customer insight and the strategic purview to acquire and retain the most profitable customers by developing initiatives such as profitability segmentation, customer retention, customer loyalty, satisfaction, and improving the customer experience.· Establish an internal operations process to track and plan all adoption activities from pre-sales through renewal and ensure visibility and trending of the customer base.· Identify risk factors on customer accounts, develop plans to address those risks for individual customers/base and develop retention dashboard for executive visibility.· Identify tools and vendors to support customer success initiatives such as NPS, best practices, nurture marketing, social, communities, webinars, risk identification, usage, etc.· Create a strong, customer-centric culture complete with accountability and ownership at all levels in the company· Partner with internal teams – Product Management, Operations, Support, and Sales and Marketing to ensure Customer SuccessCompetencies Experience and SkillsThe following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel:· This position requires an extremely motivated, talented and fl
KEY REQUIREMENTS:
Not stated
Tips