100,000's of Government Jobs

Search Government Jobs

Job Field: Legal Jobs
Location: Mountain View, CA
Salary: $Not stated

JOB SUMMARY:

---

</tr>
<tr><td valign="top" width="450"><b>Security Operations Center ManagerLocation:Mountain View (Global HQ)Team:Real Estate & Workplace ServicesApply nowThis position is based in Mountain View, CA.The area: REWSJust as Google products always focus on the user, Google offices focus on the Googler. From state-of-the-art green construction projects to maintaining our resident T. Rex skeleton (named Stan), the Real Estate and Workplace Services team builds environments that keep Googlers feeling inspired and energized. We''re a team of inquisitive and energetic real estate, construction and facilities operations professionals that are constantly searching for new ways to improve workplace efficiency and make Google a great place to come to work everyday.The role: Security Operations Center ManagerSecurity is at the core of Google''s design and development process: it is built into the DNA of our products. The same is true of our offices. You''re an expert who shares our seriousness about security and our commitment to confidentiality. You''ll manage the security staff who keep our Googlers safe and our world-class technologies and facilities secure. You''ll collaborate with our Facilities Management team to create innovative security strategies, investigate breaches and create risk assessment plans for the future. You believe that providing effective security doesn''t come at the expense of customer service - you will be our bodyguard (and our long lost pal).Responsibilities:* Assist in the build out of a cross-functional global operations center.* Staff and train a team of control center operators monitoring global access control and closed circuit television systems.* Staff and train personnel to monitor, analyze and respond to global threats and events affecting Google personnel and facilities.* Establish and refine processes and procedures to dispatch and effectively respond to security alarms and calls for service.* Continual update of policy and operational procedures.Minimum qualifications:* Bachelor''s Degree (In lieu of degree, 4 years of work experience in relevant field)* 5 years related experience and/or training in security management, call center/customer service center management.* 5 years of experience managing an operation group of at least 20 employees with different job scopesPreferred qualifications:* Experience instituting quality assurance programs and auditing of performance metrics in an environment with multiple inputs and role responsibilities.* Experience developing protocols and implementing change in a Global Operations Center, Dispatch Center, Customer Service/Call Center environment.* Experience and proven skills improving operational efficiencies in a similar environment.* Demonstrable experience managing training programs and writing policies and protocols.

KEY REQUIREMENTS:

---

Not stated