100,000's of Government Jobs

Search Government Jobs

Job Field: Office Jobs
Location: Pasadena, CA
Salary: $Not stated

JOB SUMMARY:

---

</tr>
<tr><td valign="top" width="450"><b>Title: Cust Svc & Sales Spec II - Mandarin or Korean Lang. Req - Pasadena, CA -Start 1/7/13Location: US-CA-PasadenaOther Locations:Provides customer solutions to moderately complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.To apply for this position please move forward with the application process:* Start by selecting the "apply now" button to complete your application. **Note: Please ensure to submit a resume. If you download your resume the system will automatically pull necessary information into your application. The application process can take approximately 15 minutes to complete.* Once the application is complete please be prepared for the system to provide a link to our screening assessment. The assessment process can take approximately 30-40 minutes to complete. If you are not prompted to complete the assessment you will receive notification from a recruiter on next steps.These two steps are necessary in order to move you forward through our hiring process. To be considered for this opportunity timely completion of this process is critical. We appreciate your time and look forward to assisting you through our hiring process.Requirements:* Ability to work within the operating hours and days for this position as outlined in the posted job requisition.* Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training* At least an intermediate ability in computer skills* A minimum of 1 year of experience working with customers* At least 1 year of experience handling difficult situations with customers* Intermediate proficiency (1-3 years of experience) in written and verbal communications* At least 1 year of experience working in sales* Must be bilingual in either Mandarin or KoreanDesirable skills/experience:* Ability to work weekends, either rotating or set days as outlined in the job requisition* Ability to work evenings, either rotating or set days as outlined in the job requisition* A minimum of 1-2 years of experience in the Banking/Financial industry* A minimum of 1-3 years of experience working in a call center* A minimum of 1-3 years of experience working in customer relations* A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures

KEY REQUIREMENTS:

---

Not stated