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CLIENT TEAM SUPPORT MANAGER
Job Field: Office Jobs
Location: Rancho Bernardo, CA
Salary: $Not stated
Location: Rancho Bernardo, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>Title: Client Team Support ManagerLocation: California-Rancho BernardoDescriptionThe Teradata Global Support Center (TGSC) is a world class organization of support analysts with highly developed, deep level technical and customer interfacing skills, capable of leading troubleshooting efforts to drive rapid problem resolution.The TGSC is seeking a candidate for a level 1 manager role to lead a team of associates who provides Teradata support for Client products. Key Areas of ResponsibilityLead and motivate a dedicated team of support analysts in delivering the best level three support to our customer base through interaction with Teradata Technical Support agents, field engineers, and customers. Direct the building and development of the skill set of each team member through training opportunities. Perform incident analysis to identify failure trends and improvement opportunities. Manage a 7x24 support model to provide an environment dedicated to diagnosing, troubleshooting, and debugging complex software problems. Provide immediate P1 incident review and consultation. Work with other support team managers and engineering managers to improve our support environment to expand knowledge, automate problem solving procedures and improve customer and associate satisfaction.Work EnvironmentThis position is located in San Diego, CA (Rancho Bernardo). This fast-paced high tech environment is perfect for individuals seeking to exercise innovation and out of the box thinking to move our state of the art support technology to the next level. The team is geographically distributed across the globe.Skills & Attributes
</tr>
<tr><td valign="top" width="450"><b>Title: Client Team Support ManagerLocation: California-Rancho BernardoDescriptionThe Teradata Global Support Center (TGSC) is a world class organization of support analysts with highly developed, deep level technical and customer interfacing skills, capable of leading troubleshooting efforts to drive rapid problem resolution.The TGSC is seeking a candidate for a level 1 manager role to lead a team of associates who provides Teradata support for Client products. Key Areas of ResponsibilityLead and motivate a dedicated team of support analysts in delivering the best level three support to our customer base through interaction with Teradata Technical Support agents, field engineers, and customers. Direct the building and development of the skill set of each team member through training opportunities. Perform incident analysis to identify failure trends and improvement opportunities. Manage a 7x24 support model to provide an environment dedicated to diagnosing, troubleshooting, and debugging complex software problems. Provide immediate P1 incident review and consultation. Work with other support team managers and engineering managers to improve our support environment to expand knowledge, automate problem solving procedures and improve customer and associate satisfaction.Work EnvironmentThis position is located in San Diego, CA (Rancho Bernardo). This fast-paced high tech environment is perfect for individuals seeking to exercise innovation and out of the box thinking to move our state of the art support technology to the next level. The team is geographically distributed across the globe.Skills & Attributes
KEY REQUIREMENTS:
Not stated
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