Find Jobs (Post Jobs)
- Accounting / Finance Jobs (14697)
- Architect / Engineering Jobs (4029)
- Business and Management Jobs (2727)
- Environmental Jobs (14686)
- Government Jobs (190087)
- Health Care Jobs (4771)
- Hospitality Jobs (21581)
- Janitorial Jobs (2457)
- Legal Jobs (12150)
- Nanny Jobs / Babysitting (6)
- Office Jobs (89255)
- Other Jobs (853)
- Retail / Wholesale Jobs (10970)
- Sales Jobs (10970)
- Science (17385)
- Security (3621)
- Skilled Trades / Crafts (4029)
- Transportation Jobs (195)
- Travel / Transportation (501)
Jobs By State
- Alabama (205)
- Alaska (178)
- Arizona (1509)
- Arkansas (118)
- California (73044)
- Colorado (491)
- Connecticut (43)
- Delaware (23)
- Florida (413)
- Georgia (381)
- Hawaii (194)
- Idaho (2801)
- Illinois (222)
- Indiana (168)
- Iowa (94)
- Kansas (148)
- Kentucky (228)
- Louisiana (196)
- Maine (57)
- Maryland (551)
- Massachusetts (182)
- Michigan (232)
- Minnesota (153)
- Mississippi (160)
- Missouri (280)
- Montana (163)
- Nebraska (77)
- Nevada (235)
- New Hampshire (35)
- New Jersey (132)
- New Mexico (329)
- New York (329)
- North Carolina (313)
- North Dakota (91)
- Ohio (236)
- Oklahoma (201)
- Oregon (150)
- Pennsylvania (285)
- Rhode Island (19)
- South Carolina (175)
- South Dakota (128)
- Tennessee (142)
- Texas (804)
- Utah (5452)
- Vermont (43)
- Virginia (756)
- Washington (32241)
- West Virginia (147)
- Wisconsin (118)
- Wyoming (147)
100,000's of Government Jobs
Search Government Jobs
CUSTOMER ACCOUNT MANAGER
Job Field: Office Jobs
Location: Rancho Cucamonga, CA
Salary: $Not stated
Location: Rancho Cucamonga, CA
Salary: $Not stated
JOB SUMMARY:
</tr>
<tr><td valign="top" width="450"><b>Job Descriptions:GENERAL PURPOSETelePacific Communications is a leading business-to-business broadband Integrated Communications Provider (ICP) providing traditional telecommunications, data and Internet Service Provider (ISP) services and solutions in California and Nevada. TelePacific serves the local and long distance voice, data, and multimedia needs of its small and medium-sized business customers.TelePacific Communications is currently looking to fill a Customer Account Manager position in their Base Management Organization. This person will be responsible for maintaining, growing and aquiring new revenue from the exsisting base of TelePacific customers. The account manager position requires the manager to achieve a combination of monthly quota of new revenue from the sales of additional services along with renewal and customer retention targets.SUPERVISION RECEIVED:Works under the supervision of the Manager, Account ManagerSUPERVISION EXERCISEDN/AESSENTIAL DUTIES AND RESPONSIBILITIES* 2200.00 p/m revenue quota* 10 CRM Tickets Per Day (live customer contact w/documentation)* Manage 300 Customer Accounts: 300+ unique account touches per quarter* ACD – Option 1 (inbound calls)* ACD-Technical/Storm Assistance Overflow* Respond to Triggers (CSR, Non-Renewal Request, Disco) (Chargeback’s apply to all lost accts.)* Triggers must include:* Was there quarterly touches and did we “Own” the relationship?* Did you notify the customer of ETF’s if applicable (what are the ETFs)?* Did you try 3 times today to get the customer on the phone (who)?* Did you do a site visit if unresponsive?* Are they eligible for EOC?* Did you send a competitive bid (I need details product and price)?* What exactly is the competitor pitching (price and product)?* Did you engage the agent if applicable (who)?* If a churn and you have hit a wall – did you engage your manager and the marketing team for help?* If over 3K was it on the High Risk list- bullets.* Respond to Sales/Retention Campaigns driven by Marketing* Rifle Campaigns (target product/price and location)* High Risk* Mobile/EOC/Product Specific* Up sell* Partial Superceadures (non-commissionable)* Account Migrations (non-commissionable)* Field Days- Customer Premise Visits (Account Review)* 1st 6 month sales issues (Accounts assigned day 1)* Renew, reconfigure, downgrade customers reactively – follow six month OOC guideline* Proactive Migration to EOC* Reactive to all Technical Issues Assigned by the CTSC* Final Collection Assistance Calls* Process T & F overflow orders* Required to contact Customer Base: (price increase, billing usage errors, storm assistance outage, VM migrations)* Run address vals, EOC quals, CSR’s, Bandwidth Studies, Contracts and necessary reports for customers.* POC for all customer interfacing objectives (Quarterback)* Research past orders and provide copies of contracts to customers (emails/calls)* Submit billing tickets and follow through to resolve the issue* Follow up with SE re orders in provisioning process to avoid issues (cancellations, delays in processing, etc…)* Submit NSRs / ICB’s – save/sell and analyze competitive offers – part of the sales/save process* Provide training, coaching and lead by example to your new co-workers in order to improve and maintain team’s performance.* Perform all duties as deemed by Management.PERIPHERAL DUTIES* Self-development and continuing personal development.Required Experience:DESIRED MINIMUM QUALIFICATIONSEducation and Experience:* Graduation from an accredited four-year college or university with a degree.* Two (2) years of experience in Telecommunications.* Two (2) years of experience in Sales.* Prior Account Management Experience or Customer Service Preferable.* Any equivalent combination of education and experience.* Must have valid driver license with clean DMV* No DUIs within the past 3 years* Minimum of 3 points on driving recordN
</tr>
<tr><td valign="top" width="450"><b>Job Descriptions:GENERAL PURPOSETelePacific Communications is a leading business-to-business broadband Integrated Communications Provider (ICP) providing traditional telecommunications, data and Internet Service Provider (ISP) services and solutions in California and Nevada. TelePacific serves the local and long distance voice, data, and multimedia needs of its small and medium-sized business customers.TelePacific Communications is currently looking to fill a Customer Account Manager position in their Base Management Organization. This person will be responsible for maintaining, growing and aquiring new revenue from the exsisting base of TelePacific customers. The account manager position requires the manager to achieve a combination of monthly quota of new revenue from the sales of additional services along with renewal and customer retention targets.SUPERVISION RECEIVED:Works under the supervision of the Manager, Account ManagerSUPERVISION EXERCISEDN/AESSENTIAL DUTIES AND RESPONSIBILITIES* 2200.00 p/m revenue quota* 10 CRM Tickets Per Day (live customer contact w/documentation)* Manage 300 Customer Accounts: 300+ unique account touches per quarter* ACD – Option 1 (inbound calls)* ACD-Technical/Storm Assistance Overflow* Respond to Triggers (CSR, Non-Renewal Request, Disco) (Chargeback’s apply to all lost accts.)* Triggers must include:* Was there quarterly touches and did we “Own” the relationship?* Did you notify the customer of ETF’s if applicable (what are the ETFs)?* Did you try 3 times today to get the customer on the phone (who)?* Did you do a site visit if unresponsive?* Are they eligible for EOC?* Did you send a competitive bid (I need details product and price)?* What exactly is the competitor pitching (price and product)?* Did you engage the agent if applicable (who)?* If a churn and you have hit a wall – did you engage your manager and the marketing team for help?* If over 3K was it on the High Risk list- bullets.* Respond to Sales/Retention Campaigns driven by Marketing* Rifle Campaigns (target product/price and location)* High Risk* Mobile/EOC/Product Specific* Up sell* Partial Superceadures (non-commissionable)* Account Migrations (non-commissionable)* Field Days- Customer Premise Visits (Account Review)* 1st 6 month sales issues (Accounts assigned day 1)* Renew, reconfigure, downgrade customers reactively – follow six month OOC guideline* Proactive Migration to EOC* Reactive to all Technical Issues Assigned by the CTSC* Final Collection Assistance Calls* Process T & F overflow orders* Required to contact Customer Base: (price increase, billing usage errors, storm assistance outage, VM migrations)* Run address vals, EOC quals, CSR’s, Bandwidth Studies, Contracts and necessary reports for customers.* POC for all customer interfacing objectives (Quarterback)* Research past orders and provide copies of contracts to customers (emails/calls)* Submit billing tickets and follow through to resolve the issue* Follow up with SE re orders in provisioning process to avoid issues (cancellations, delays in processing, etc…)* Submit NSRs / ICB’s – save/sell and analyze competitive offers – part of the sales/save process* Provide training, coaching and lead by example to your new co-workers in order to improve and maintain team’s performance.* Perform all duties as deemed by Management.PERIPHERAL DUTIES* Self-development and continuing personal development.Required Experience:DESIRED MINIMUM QUALIFICATIONSEducation and Experience:* Graduation from an accredited four-year college or university with a degree.* Two (2) years of experience in Telecommunications.* Two (2) years of experience in Sales.* Prior Account Management Experience or Customer Service Preferable.* Any equivalent combination of education and experience.* Must have valid driver license with clean DMV* No DUIs within the past 3 years* Minimum of 3 points on driving recordN
KEY REQUIREMENTS:
Not stated
Tips