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CUSTOMER SERVICE MANAGER
Job Field: Office Jobs
Location: Rancho Dominguez, CA
Salary: $Not stated
Location: Rancho Dominguez, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>Customer Service ManagerLocation: US-CA-Rancho DominguezState/Province : CACity/Town: Rancho DominguezCategory: Operations - Field - ProductionPosition Level: Individual Contributor Apply for this job:* Apply for this job* Tell a friend about this jobMore information about this job:Position Overview/Summary:The Client Services Manager will function as the client liaison for projects and proposals with Sales, Legal, Engineering, and Operations. The incumbent will also act as the first-line contact between a Client and/or Sales Account Manager/Business Development Manager for select accounts. This role supports the Customer Service function by providing proposals and acting as a primary liaison for correspondence and communications with Clients, both internal and external. This role primarily focuses on key accounts is the primary support function of the growth. Position Qualifications (Required and Preferred):Required:* Legal authorization to work in the US for any US employer* A minimum of 5 years of experience in a Client service or Project Management role or similar capacity.* Strong capability in proposal development and project management.* Capable of understanding and negotiating commercial terms and conditions.* Strong technical writing skills.* Experience with MS Word, Excel, Power Point, Project, and Outlook.* Familiarity with Dresser-Rand Equipment and services, specifically rotating equipment (steam turbine, centrifugal, and reciprocating compressor) field and/or shop service.* Experience working in an organization with a strong commitment to Health, Safety and EnvironmentPreferred:* A Bachelor’s degree with a Business focus.Position Responsibilities and Duties:Position Responsibilities and Duties:CSM / Project Manager may perform some or all of these responsibilities listed below.Commercial Functions* Prepare LTSA proposals and proposals for Clients working with the various sales groups from around the the US as necessary.* Assistance in development and implementation of strategies with the appropriate sales personnel to close high revenue opportunities.* The primary liaison for Clients while work is in the shop between Management, Operations, and Sales for high targeted accounts such as alliance and LTSA Clients.* Have a working knowledge of our repair facilities and capabilities.* Attend sales visits to Clients with sales personnel as needed and requested in order to assist in selling to large accounts in a team effort.* The primary contact in project implementation once work has been awarded, including but not limited to, synergy opportunities within D-R and LTSA opportunities.* Interpret Client maintenance and/or repair specifications to technical personnel for repair and maintenance of equipment.* Review contractual terms and conditions for service specifications.* Negotiate contracts per policy directly with the Client, working with legal, risk management, and sales departments.* Issue Work Order Releases (WOR’s) to the shop for initiating jobs, releasing repairs, and advising the shop of changes in scope from the Client and when notifying the shop a change in scope has been approved by the Client.* Support shop personnel in execution of activity described in recommendations.* Liaison between Client and shop regarding status, contract changes and needs, etc.* Develop specific quotations for repair work scopes with associated detailed costs.* Prepare and deliver project documentation and progress reports for internal and external Clients.* Closely monitor ongoing job-costs, with focus on cost actual versus quote/estimate.* Collaborate with technical specialists and QA to ensure that all jobs are completed within job specific or general quality guidelines and assurances.* Collaborate with all necessary departments of D-R to ensure providing cost efficient, competitive proposals, and then falling through with assistance of implementation once awarded.* Create and deliver commercial prequalification pa
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<tr><td valign="top" width="450"><b>Customer Service ManagerLocation: US-CA-Rancho DominguezState/Province : CACity/Town: Rancho DominguezCategory: Operations - Field - ProductionPosition Level: Individual Contributor Apply for this job:* Apply for this job* Tell a friend about this jobMore information about this job:Position Overview/Summary:The Client Services Manager will function as the client liaison for projects and proposals with Sales, Legal, Engineering, and Operations. The incumbent will also act as the first-line contact between a Client and/or Sales Account Manager/Business Development Manager for select accounts. This role supports the Customer Service function by providing proposals and acting as a primary liaison for correspondence and communications with Clients, both internal and external. This role primarily focuses on key accounts is the primary support function of the growth. Position Qualifications (Required and Preferred):Required:* Legal authorization to work in the US for any US employer* A minimum of 5 years of experience in a Client service or Project Management role or similar capacity.* Strong capability in proposal development and project management.* Capable of understanding and negotiating commercial terms and conditions.* Strong technical writing skills.* Experience with MS Word, Excel, Power Point, Project, and Outlook.* Familiarity with Dresser-Rand Equipment and services, specifically rotating equipment (steam turbine, centrifugal, and reciprocating compressor) field and/or shop service.* Experience working in an organization with a strong commitment to Health, Safety and EnvironmentPreferred:* A Bachelor’s degree with a Business focus.Position Responsibilities and Duties:Position Responsibilities and Duties:CSM / Project Manager may perform some or all of these responsibilities listed below.Commercial Functions* Prepare LTSA proposals and proposals for Clients working with the various sales groups from around the the US as necessary.* Assistance in development and implementation of strategies with the appropriate sales personnel to close high revenue opportunities.* The primary liaison for Clients while work is in the shop between Management, Operations, and Sales for high targeted accounts such as alliance and LTSA Clients.* Have a working knowledge of our repair facilities and capabilities.* Attend sales visits to Clients with sales personnel as needed and requested in order to assist in selling to large accounts in a team effort.* The primary contact in project implementation once work has been awarded, including but not limited to, synergy opportunities within D-R and LTSA opportunities.* Interpret Client maintenance and/or repair specifications to technical personnel for repair and maintenance of equipment.* Review contractual terms and conditions for service specifications.* Negotiate contracts per policy directly with the Client, working with legal, risk management, and sales departments.* Issue Work Order Releases (WOR’s) to the shop for initiating jobs, releasing repairs, and advising the shop of changes in scope from the Client and when notifying the shop a change in scope has been approved by the Client.* Support shop personnel in execution of activity described in recommendations.* Liaison between Client and shop regarding status, contract changes and needs, etc.* Develop specific quotations for repair work scopes with associated detailed costs.* Prepare and deliver project documentation and progress reports for internal and external Clients.* Closely monitor ongoing job-costs, with focus on cost actual versus quote/estimate.* Collaborate with technical specialists and QA to ensure that all jobs are completed within job specific or general quality guidelines and assurances.* Collaborate with all necessary departments of D-R to ensure providing cost efficient, competitive proposals, and then falling through with assistance of implementation once awarded.* Create and deliver commercial prequalification pa
KEY REQUIREMENTS:
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