CUSTOMER SERVICE REPRESENTATIVE- REDLANDS, CA
Job Field: Government Jobs
Location: Redlands, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>ESSENTIAL DUTIES and RESPONSIBILITIES include the
following.
Sales Customer Service Provides exceptional
customer service to existing customers
and our temporary workforce. Assists new
applicants with the employment process, answers
questions and qualifies potential temporary
employees for eligibility to work. Utilizes and
supports the CSP Sales Culture. Assists the Branch
team in capturing and cultivating
customer loyalty and reinforcing a value added
proposition to customers. Calls customers to
generate repeat sales and/or set sales
appointments. Performs job site visits as needed.
Maintains and Develops Accounts Completes
tasks such as bump calls and follows-up with
customers by calling pinks to ensure jobs are
completed to the customers satisfaction.
Assists in the collection of payments in order to
maintain accounts receivable guidelines.
Assists with the development of customer
relationships through high-volume telephone
contact. This includes resolving customer
problems, collection of payments due, and price
quoting within the assigned parameters of
authority.
Utilization of Best Match Dispatch Understands
the requests of the customer and delivers
the best fit when dispatching. Ensures that
dispatch decisions do not adversely affect
individuals in a protected class. Ensures
customers understand Labor Readys best match
dispatch policy and the presidents guarantee. May
be heavily relied upon to work the phones
to find qualified workers when trying to fill a
job order. May be required to drive workers to
job site if they have no other means of
transportation.
Entrepreneurial Oriented Self-starting and
resourceful turns problems into opportunities.
Seeks new assignments and additional duties from
Branch Manager. Demonstrates an
interest in the temporary staffing industry and
the overall strategy and objectives of the
company.
Please See the Below URL for More Details.
KEY REQUIREMENTS:
None High School/GED