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PRODUCT SUPPORT VP
Job Field: Government Jobs
Location: Redwood Shores, CA
Salary: $Not stated
Location: Redwood Shores, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Oversee and manage being accountable for the strategic, operational performance, quality and budgetary objectives set for the entire business unit, while assuring the highest level of customer satisfaction. You will work closely with senior managers and other directors to ensure proper utilization and performance goals are met, while being accountable for overall organization success. Your role will also include a strategic planning function for the entire support organization.
</tr>
<tr><td valign="top" width="450"><b>As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Oversee and manage being accountable for the strategic, operational performance, quality and budgetary objectives set for the entire business unit, while assuring the highest level of customer satisfaction. You will work closely with senior managers and other directors to ensure proper utilization and performance goals are met, while being accountable for overall organization success. Your role will also include a strategic planning function for the entire support organization.
KEY REQUIREMENTS:
Not stated
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