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Job Field: Office Jobs
Location: San Bernardino, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>DUTIES / ACTIVITIES CUSTOMER SERVICE
Responsible for driving the FMS culture through
values and customer service standards.
Accountable for outstanding customer service to
all external and internal customers.
Develops and maintains effective relationships
through effective and timely communication.
Takes initiative and action to respond, resolve
and follow up regarding customer service issues
with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES QUALITY
Responsible for supporting and driving FMS quality
standards through meeting all ESRD regulatory
requirements and the practice of Quality
Assessment and Improvement QAI, including use of
FMS QAI tools.
Implements FMS quality goals and develops facility
specific action plans in order to achieve FMS
quality standards.
Accountable for outstanding quality of patient
care, as defined by the FMS quality goals, by
working with the appropriate In Service Director,
Regional Quality Manager and Vice President of
Quality, Regional Vice President, and FMS Clinical
Services Department to ensure that FMS policy and
procedure is followed.
Responsible for implementing appropriate training
according to FMS policy, including training to
ensure ongoing compliance with all FMS risk
management initiatives.
Responsible for aggressively addressing and acting
on adverse events and action thresholds.
Oversees facilitys Home Therapies Program if
applicable.
Accountable for compliance with all applicable
federal, state and local laws and regulations.
Ensures all FMS Clinical Quality policies and
procedures are communicated to and implemented by
the facility staff.
Maintains integrity of medical records and other
FMS administrative and operational records.
Complies with all data collections and auditing
activities.
Maintains facility environmental integrity,
including safety.
PATIENT CARE
Coordinates all aspects of patient care with the
appropriate staff members, from admission through
discharge of the patient.
Ensure education of the patient regarding quality
measures, transplant options, modality awareness,
and access care, including catheter reduction and
adherence to treatment regime.
Acts as a resource for the patient to address
patient concerns and questions.
Accountable for timely completion of patient care
assessments and care plans by organizing meetings
of the facilitys Interdisciplinary Team to
discuss patient care plans and to resolve patient
problems.
Directs initiation, maintenance and communication
of efficient and timely patient schedules to
ensure maximization of the facility station
efficiency.
Is aware of and develops a mechanism or process
for knowing the specific situation of each
patient, including hospitalizations, no-shows,
catheter use, and any significant change in
patient care status.
Develops action plans for unexcused and missed
treatments in collaboration with the Medical
Director.
For more information please go to URL.

KEY REQUIREMENTS:

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None Bachelors degree