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Job Field: Government Jobs
Location: San Bernardino, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Collector (First Party)/Customer Service - San Bernardino, CALocation: San Bernardino, CALast Updated: 11/06/2012Job Description:SUMMARY:Responsible for ensuring proper and timely collection of air medical services accounts including interacting with hospitals, co-workers and patients. Collect on self pay accounts while maintaining excellent customer service.  Working knowledge of governmental and current patient demographic requirements for healthcare and knowledge of Government and commercial insurances is a plus.ESSENTIAL DUTIES & RESPONSIBILITIES:- Review each account, contact patients/hospitals to gather insurance information- Answer incoming calls and provide customer service to patients.- Self Pay Collector-Work with patients on their balances by offering payment options.- Update demographics- Read system notes and note all completed tasks.- Ensuring that files are properly documented with insurance information and other information required for billing and collections- Develop & maintain a good working knowledge of Governmental, Auto and Commercial carriers- The ability to calm upset patients and to reason with them.- Must be compassionate and understanding to difficult situations while keeping focus on task at hand.- Process returned / rejected mail by contacting patients/hospitals and utilizing outside sources.- Complete final reviews on accounts to assure all efforts have been exhausted to collect payment before sending account to a collection agency.- Various other office duties including special projects and working reports.QUALIFICATIONS:Required:Education: High school diploma or equivalent.Experience: Previous experience handling various aspects, Consumer Collections and Customer Service for a healthcare provider preferred or accounts receivable field. Have knowledge of medical terminology. Must possess excellent computer skills with a well rounded knowledge of various other software programs (i.e., Word, Excel,)  Able to work cross functionally to resolve issues. Experience in the health care industry preferred.Licenses & Certificates:Preferred:Education:Experience:Licenses & Certificates:RELATIONSHIPS:Reports To: Customer Service SupervisorInterfaces With: Patients / guarantors, insurance payers, internal professionals, peers.Supervises: No oneLOCATION DIFFERENCES:SKILLS:

KEY REQUIREMENTS:

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