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Job Field: Office Jobs
Location: San Bernardino, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Assistant managers must assist and support the
manager in leading associates to meet and exceed
performance targets, ensure the operational
excellence of the center and create an excellent
customer experience. Responsible for daily
implementation of managers directives, executing
lobby leadership, observing banking center team in
action through the eyes of the customer. Coach
teams on the proper execution of key banking
center plays while role modeling the desired
behaviors. In managers absence, assume
operational responsibility for the banking center.
Responsible for assisting the manager with
resource management, operational excellence,
managing partnerships, associate development and
proficiency, building and retaining customer
relationships.
Maintain the highest level of customer service in
all actions and interactions.
Proactively identify and manage risk in every
business, product, and service transaction
leveraging the Risk Framework.
Demonstrate and model Bank of America core values.
Understand and live the values that support our
culture.
Treat all customers equally and fairly.
Adhere to policies and procedures.
Stay informed of key priorities and business
updates.
Execute sales and service plays and processes.
May be required to work weekends and/or extended
hours and regular reliable attendance is critical.
Required Skills
A minimum of two years recent experience leading,
managing, motivating, and developing a team,
including sales associates, to meet and exceed
assigned goals, within a goal based and/or results
driven environment
Proven customer service skills and the ability to
resolve problems and prevent customer
dissatisfaction
Ability to effectively manage multiple
responsibilities and priorities
Proven record of sound decision making, balancing
risk with customer/client needs and business goals
Availability to work weekends and/or extended
hours as required to run the business
Pass pre-employment assessments

KEY REQUIREMENTS:

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None Not stated