TRANSPORT SERVICE REPRESENTATIVE
Job Field: Travel / Transportation
Location: San Diego, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>- Processes all non 9-1-1 transportation
requests and evaluates the need to obtain
authorization or additional documentation for
transportation.
- Works with hospital/facility staff
members to ensure documentation for medical
necessity is met for the requested level of
transport.
- Respond and effectively pursue pre-
transport billing processes to alleviate errors
and billing delays after transport.
- Input pertinent information into the
PCS CAD form for printing and dissemination via
FAX machine.
- May be required to perform data entry
from multiple sources simultaneously.
- Expediently access, understand, record
and communicate information from CAD and other
informational sources.
- Respond and effectively pursue pre-
transport billing processes to alleviate errors
and billing delays after transport.
- Process patients by name and date of
birth through appropriate Billing and third party
payer systems to confirm eligibility and coverage.
- Processes authorizations and
Documentation received both prior to and after
completion of the transport for forwarding to
billing.
- Notifies dispatchers of required
documentation to be obtained by transporting crews
- Passes on critical information onto
Rural/Metro management when appropriate.
Training
- Participate in all required training
sessions, including but not limited to any
mandatory Company training.
- Attend and participate in all required
meetings, continuing education sessions, or other
programs.
- Attend special training and
familiarization workshops dealing with innovation
in the operation of telecommunications systems and
related equipment.Qualifications
- Healthcare industry experience
preferred.
- Building and fostering excellent
achievement through teamwork.
- Excellent analytical skills and quality
orientation-strives for continuous improvement in
all activities to consistently achieve excellent
results and meet or exceed department
expectations.
- Must have computer competency including
proficiency with Microsoft Suite, and
understanding of database programs.
- Typing wpm 40 minimum.
- Must have the ability to consistently
deliver outstanding customer service to all
internal and external customers.
- Strong interpersonal and communication
skills with an ability to work effectively with a
diverse range of individuals, teams, managers,
supervisors, and external customers.
- Excellent ability to communicate and
work cohesively across Department lines.
- Highly dependable and ability to meet
internal deadlines consistently, ability to work
with other departments and meet their deadlines as
well.
- Strong organization skills and
attentiveness to detail.
- Flexible and adaptable, willing and
able to adjust to rapidly changing priorities.
- Ability to work independently as well
as in groups.
- Ability to maintain a professional
manner and appearance at all times.
Education Requirements
- High school diploma or general
education degree GED
Closing Statement
This brief summary is not an all-inclusive
description of job duties. Other job duties and
responsibilities may also be assigned by the
incumbents supervisor at any time based upon
Company need.
Rural/Metro is a proud Equal Opportunity employer,
m/f/d/v.
KEY REQUIREMENTS:
None High School/GED