CLAIMS INVESTIGATOR
Job Field: Legal Jobs
Location: San Francisco, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>Claims department investigates and resolves third
party claims submitted to PGE for property
damage, bodily injury, and business interruption.
We do this with an emphasis on customer relations,
good business
practices, and insurance industry standards. Our
team provides a valuable service to PGE by
conducting thorough investigations, resolving
matters appropriately and remaining customer
focused in potentially adversarial
situations.Position
SummaryThe position requires, but is not limited
to, strong management and leadership skills
strong communication skills verbal and written,
including technical writing interpersonal skills
the ability to resolve conflict the ability to
effectively
interact with senior management and Union
leadership knowledge of insurance specifically
casualty claims adjusting basic gas and electric
operations tort and contract law PGE
organization and the interrelationship of
Departments common business
practices as they pertain to claims management
employee development and training techniques and
group performance management and improvement
techniques.
The ideal candidate will have ability to convey
information clearly, concisely, accurately, and
effectively through written and verbal
communications.
QualificationsMinimum
? Bachelor?s degree, or 10 years of experience as
a Claims Investigator, or gas or electric
experience
? A valid California drivers
license.
? Ability to work more than 8 hours a day, as
needed, and can be on call for emergencies on a 24
hour basis.
Desired
? Prior work experience handling bodily injury
claims, property damage claims, lawsuits or
insurance claims.
? Knowledge of insurance, specifically casualty
claims adjusting.
? Knowledge of basic gas and electric operations.
? Knowledge of tort and contract law.
? Knowledge of PGE organization and
interrelationship of departments.
?
Knowledge of common business practices as they
pertain to claims management.
? Knowledge of claims investigation procedures
and Claims Settlements.
? Business writing skills.
? Knowledge of medical terms.
? Conflict and negotiation skills.
ResponsibilitiesInvestigate, negotiate, and settle
third party property damage and personal injury
claims. Investigate and report on incidents that
may lead to litigation, investigate lawsuits, and
review tender cases involving contractors
and insurance carriers. Provide consultation and
training to various company clients, provide
litigation support to attorneys, and provide
investigative support on collection cases.
Review a wide variety of Company and external
records hard copy and
computer investigate incidents, evaluate
liability and damages, negotiate and settle
claims. Conduct various interviews with employees
and third parties to investigate claims and
incidents. Business writing skills would be
frequently used for internal and external
communications.
Travel to various Company facilities and sites for
emergency incident responses, to meet with
employees and third parties, and conduct follow-up
site investigations.
KEY REQUIREMENTS:
None Bachelors degree