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Job Field: Legal Jobs
Location: San Francisco, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>The Sales and Service Specialist works in the
banking center branch and is responsible for
greeting, servicing and selling to customers in
the lobby and performing teller transactions.
Responsibilities include functioning as a
scheduled seller or teller depending upon banking
centers specific needs. Your duties will include,
but are not limited to the following
* Establishing, retaining and deepening
relationships with banking center customers and
potential customers to achieve team sales goals
and provide quality customer service.
* Resolving complex service issues or referring to
appropriate associate to guarantee customer
satisfaction and retention.
* Providing proactive sales activities of basic
products while referring more complex requests
e.g., complex small business accounts or
mortgages to an associate with more in-depth
expertise.
* Processing transactions accurately and
efficiently to build customer confidence and
trust, based on established policies and
procedures.
* May be required to work Saturdays and or
extended hours as needed.
Required Skills
* Minimum of six months cash handling experience
and customer service experience
* Minimum of one year of successful sales
experience in a goal and/or incentive-based
environment within the past three years
* Skilled in optimizing sales opportunities to
existing and walk-in customers
* Ability to generate new business by outbound
calling and by reaching out to the local community
* Excellent oral and written communication skills
with exceptional influencing skills
* Ability to work effectively as a team member and
with customers
* Strong analytical and problem solving skills.
Ability to derive innovative solutions
* Demonstrate problem-solving, teamwork abilities
and ability to be proactive
* Pass pre-employment assessment
Desired Skills/Assets
* Minimum of six months of teller experience with
a successful balancing track record
* Demonstrated leadership and assertiveness
* Bilingual fluent verbal and written skills
* Proficiency in basic computer skills

KEY REQUIREMENTS:

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None Not stated