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SERVICE DESK BUSINESS APPS SPECIALIST

Job Field: Legal Jobs
Location: San Francisco, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>Under the direction of the IT Service Desk
Manager, the Business Applications Specialist will
provide functional support to business
applications and desktop support to UCSF customers
who telephone through the main Help Line and/or
through other contact methods such as email,
voicemail, and Chat.
The primary role for the Business Applications
Specialist will be to provide functional support
and analysis in problem-solving for the Campus-
wide financial and procurement applications
including BearBuy, Journal Processing and workflow
in the General Ledger module, Pre-Award and Post-
Award processing through the Projects, Contracts,
Grants, Billing, and Accounts Receivables modules,
Asset tracking in the Asset Management module,
maintenance of the mainframe financial
applications of AFP, DEP, ERS, and WebLinks. This
responsibility requires the daily interaction with
the Controllers Office and virtually all UCSF
Schools and Departments. The supported modules and
business processes are subject to change due to
organizational needs and the implementation of
additional financial modules or systems. The
person in this position will be responsible for
maintaining a high resolution rate for these
applications with minimal input and supervision
while also meeting customer service objectives.
The incumbent will also perform other duties as
assigned.
Required QualificationsB.A. degree and/or
3-5 years of experience in a related field either
in Accounting, Procurement, or Information
Technology
Minimum of 1-2 year desktop experience
supporting end-users in Microsoft based
client/server environment
Minimum of 1-2 year functional experience
with Accounting and Procurement systems
Must have strong verbal and written
communication skills
Understanding of related technologies
involved i.e. databases, operating systems,
reporting tools, and hardware with strong
functional knowledge of applications
Must have prior experience with Active
Directory administration Apply online at
https//sjobs.brassring.com/1033/ASP/TG/cim_jobdet
ail.asp?
SID=XbBkv2SocsvB_slp_rhc_xdSb//0IobPGwQ9L0PntaAvh
rA2zJ23lJrP7LMhp6y1oUhq4wC7jobId=1363743JobReqLa
ng=1recordstart=1JobSiteId=5226JobSiteInfo=1363
743_5226GQId=0type=mailpartnerid=6495SiteId=52
26

KEY REQUIREMENTS:
None Bachelors degree
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