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Job Field: Hospitality Jobs
Location: San Francisco, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Title: SPMF-Lead Patient Service Representative- Institute for Health and HealingLocation: California-San Francisco-San FranciscoOther Locations: California-San Francisco-San FranciscoSutter Pacific Medical Foundation is a multi-specialty physician group focused on tertiary and quaternary services. Our goal is to support the private practices of community-based physicians by offering deep expertise in specialty services not typically provided locally.With more than 200 physician members, SPMF provides medical services at over 40 outreach clinics throughout Northern California and Nevada. We are headquartered in San Francisco and Santa Rosa and are affiliated with California Pacific Medical Center (CPMC).CPMC was recently named one of the top 50 hospitals in the U.S. by the Leapfrog Group, a nonprofit organization that measures hospital quality and safety. California Pacific is home to the Bay Area''s thought leaders in specialty medical care. Our relationship with this outstanding medical center allows us to extend the practices of primary and secondary care physicians by offering expertise for complex cases, leading-edge technology and the highest standards for patient care.PRIMARY PURPOSE: Under the supervision of the Clinic Manager, the Lead Patient Service Representative (PSR) is responsible for participating in and regulating daily scheduling and administrative functioning of the IHH PSR team to ensure smooth, efficient operations and maintain optimal patient care and practitioner support. In addition to standard PSR duties, the Lead PSR assists with the transition and implementation of new technologies, trains new employees and volunteers, promotes and reinforces best practices and sets the standard for all aspects of the job. The Lead Patient Service Representative works closely with the Clinic Manager to resolve problems, improve systems and promote quality care.JOB PERFORMANCE STANDARDS: (Principal Accountabilities)I.Essential Functions:A.Productivity/Efficiency1. Ensures administrative team registers patients with a minimum accuracy rate of 85%.2. Provides daily schedule surveillance and oversight. Promotes PSR accountability and follow up through a proactive view of daily and weekly clinician schedules, and by filling openings via the waiting lists and requesting patient names from practitioners. Works diligently to keep practitioners

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