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Job Field: Hospitality Jobs
Location: San Francisco, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Title: SPMF-Patient Service Representative- Institute for Health and Healing- San FranciscoLocation: California-San Francisco-San FranciscoOther Locations: California-San Francisco-San FranciscoSutter Pacific Medical Foundation is a multi-specialty physician group focused on tertiary and quaternary services. Our goal is to support the private practices of community-based physicians by offering deep expertise in specialty services not typically provided locally.With more than 200 physician members, SPMF provides medical services at over 40 outreach clinics throughout Northern California and Nevada. We are headquartered in San Francisco and Santa Rosa and are affiliated with California Pacific Medical Center (CPMC).CPMC was recently named one of the top 50 hospitals in the U.S. by the Leapfrog Group, a nonprofit organization that measures hospital quality and safety. California Pacific is home to the Bay Area''s thought leaders in specialty medical care. Our relationship with this outstanding medical center allows us to extend the practices of primary and secondary care physicians by offering expertise for complex cases, leading-edge technology and the highest standards for patient care.PRIMARY PURPOSE:Under direct supervision by the Clinic Manager, this position provides administrative coordination for patients, physicians and practioners at the Institute for Health & Healing (IHH) Clinic in San Francisco. Position responsibilities include: providing excellent customer service and timely patient and practitioner follow-up, both in person and on the phone; patient scheduling and electronic record maintenance; and helping to sustain a warm and professional environment. The position provides accurate information about the clinical services of the IHH and other department programs in order to generate patient registrations and increase utilization of IHH services.JOB PERFORMANCE STANDARDS: (Principal Accountabilities)I.Essential Functions:A.Productivity/Efficiency1. Answers phones professionally and warmly to assist callers with their healthcare objectives.2. Receives patients at the care center. Tasks include: providing information about clinical services, insurance and payment policies; patient registration; processing new patient paperwork; collecting fees; and following up with patients for payment/insurance information when necessary.3. Attends to physician and practitioner needs to support patient care and practice development.4. Schedules and confirms appointments. Monitors schedule frequently for capacity.5. Attends to billing corrections in a timely fashion. Asks for assistance as needed to expedite patient concerns as quickly as possible.6. Distributes labs and scans records into patient chart on a daily basis.7. Helps maintain office supplies, equipment and general office systems.B.Technical Skills1. Effectively utilizes all aspects of Epic Cadence (electronic health record), Microsoft Outlook and MS Office Suite.2. Takes a proactive view of daily and weekly clinician schedules, fills openings via the waiting lists and through requesting patient names from practitioners. Through ongoing schedule surveillance, works diligently to keep practitioners

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