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Job Field: Legal Jobs
Location: San Francisco, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Title: Teller Operations Specialist - Chestnut Street Banking Center - San Francisco, CA - SF North MarketLocation: US-CA-San FranciscoOther Locations:Teller Operations Specialist are primarily responsible for driving day-to-day operational excellence, ensuring compliance requirements are met, managing the banking center''s non credit losses and coaching teller to high performance levels, on the Teller Line. Coach and train the teller team to process transactions accurately, efficiently, and in accordance with established policies and procedures.* Assist teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues.* Ensure banking center compliance with federal regulations including, but not limited to, USA PATRIOT Act, Anti-Money Laundering and Bank Secrecy Act.* Create an excellent customer experience.* Demonstrate Bank of America core values.* Understand and live the values that support our culture.Treat all customers equally and fairly.* Adhere to policies and procedures.* Stay informed of key priorities and business updates.* Execute sales and service plays and processes.* May be required to work weekends and/or extended hours and regular, reliable attendance is critical.Required Skills:* Minimum two years cash handling experience* Minimum two years customer service experience* Minimum one year coaching/leadership/management experience within past 3 years* Effectively lead team to performance goals* Direct and motivate staff* Excellent oral and written communication skills* Extensive experience in assisting customers with inquires and/or problem resolution* Identifying opportunities to enhance customer financial needs, goals and objectives* Heightened attention to detail, time management and organization* Advanced computer skillsDesired Skills/Assets:* Ability to manage retail operations, as well as plan goals, schedules and objectives and conduct audits* Successful experience with cross-selling, upselling, and/or referring products.* Previous banking/financial services/teller experience* Bilingual (fluent verbal and written skills)

KEY REQUIREMENTS:

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Not stated