100,000's of Government Jobs

Search Government Jobs

Job Field: Legal Jobs
Location: San Francisco, CA
Salary: $Not stated

JOB SUMMARY:

---

</tr>
<tr><td valign="top" width="450"><b>Teller Operations Specialist are primarily
responsible for driving day-to-day operational
excellence, ensuring compliance requirements are
met, managing the banking centers non credit
losses and coaching teller to high performance
levels, on the Teller Line. Coach and train the
teller team to process transactions accurately,
efficiently, and in accordance with established
policies and procedures.
Assist teller associates by using in-depth policy
and procedure knowledge to handle more complex
transactions and issues.
Ensure banking center compliance with federal
regulations including, but not limited to, USA
PATRIOT Act, Anti-Money Laundering and Bank
Secrecy Act.
Create an excellent customer experience.
Demonstrate Bank of America core values.
Understand and live the values that support our
culture.
Treat all customers equally and fairly.
Adhere to policies and procedures.
Stay informed of key priorities and business
updates.
Execute sales and service plays and processes.
May be required to work weekends and/or extended
hours and regular, reliable attendance is
critical.
Required Skills
Minimum two years cash handling experience
Minimum two years customer service experience
Minimum one year coaching/leadership/management
experience within past 3 years
Effectively lead team to performance goals
Direct and motivate staff
Excellent oral and written communication skills
Extensive experience in assisting customers with
inquires and/or problem resolution
Identifying opportunities to enhance customer
financial needs, goals and objectives
Heightened attention to detail, time management
and organization
Advanced computer skills
Desired Skills/Assets
Ability to manage retail operations, as well as
plan goals, schedules and objectives and conduct
audits
Successful experience with cross-selling,
upselling, and/or referring products.
Previous banking/financial services/teller
experience
Bilingual fluent verbal and written skills

KEY REQUIREMENTS:

---

None Associate degree