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Job Field: Office Jobs
Location: San Fransisco, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>ECommerce ManagerPosted on:11/14/12 Job Number:300295-9668-12-313098&#160; Add to Cart&#160; Email to a FriendLocation:San Fransisco, CADescription:Volt is hiring an eCommerce Manager for our a direct placement opportunity with our client in Sacramento. Our client is established, growing, and is consistently ranked one of the top organizations to work for in Sacramento. In this role, you will be responsible for collaborating with cross-functional partners to manage all aspects of the firm''s ecommerce business including business planning, content strategy and development, promotional campaigns and other online marketing, website design, customer service, web analytics and web technologies. Responsible for managing outsourced providers including but not limited to contact lens distributor and other frame manufacturers.* Manage the user experience of the website including site navigation, content development, checkout funnel and promotional campaigns.* Develop and oversee the planning, QA and execution of functionality and content on the website to ensure efficient use of resources to deliver exceptional customer experience.* Manage web analytics related to ecommerce and communicate relevant information to executive leadership and internal stakeholders.* Develop and oversee distribution, quality assurance, customer service and returns processes to ensure customer expectations are met or exceeded.* Develop and manage the billing and refund processes to ensure accurate and timely charges to customer accounts.* Manage external vendors and suppliers to ensure timely and cost effective delivery of products and services.* Monitor performance of direct reports. Provide prompt and objective coaching and counseling. Conduct performance reviews and recommend salary increasesIn today

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