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Job Field: Legal Jobs
Location: San Ysidro, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Sales and Service Specialists are primarily
responsible for providing basic sales and service
support to customers as well as handling service
requests and problem resolution. When guided by
the Banking Center Manager or Assistant Manager,
SSS adapt to a different role or play to create an
excellent customer experience.
Demonstrate Bank of America core values in all
actions.
Establish, retain, and deepen relationships with
banking center customers to achieve banking center
performance goals and provide quality customer
service.
Proactively identify and manage risk in every
business, product, and service transaction
leveraging the Risk Framework.
Demonstrate Bank of America core values.
Understand and live the values that support our
culture.
Treat all customers equally and fairly.
Adhere to policies and procedures.
Stay informed of key priorities and business
updates.
Execute sales and service plays and processes.
May be required to work weekends and/or extended
hours and regular, reliable attendance is
critical.
Required Skills
Bilingual fluent verbal and written skills in
Spanish
Minimum of six months cash handling experience and
customer service experience
Minimum of one year of successful sales experience
in a goal and/or incentive-based environment
within the past three years
Skilled in optimizing sales opportunities to
existing and walk-in customers
Ability to generate new business by outbound
calling and by reaching out to the local community
Excellent oral and written communication skills
with exceptional influencing skills
Ability to work effectively as a team member and
with customers
Strong analytical and problem solving skills.
Ability to derive innovative solutions
Demonstrate problem-solving, teamwork abilities
and ability to be proactive
Pass pre-employment assessment
Desired Skills/Assets
Minimum of six months of teller experience with a
successful balancing track record
Demonstrated leadership and assertiveness
Bilingual fluent verbal and written skills
Proficiency in basic computer skills

KEY REQUIREMENTS:

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None Not stated