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SALES ENGINEER, SENIOR MANAGER-SANTA ANA, CA 92705
Job Field: Retail / Wholesale Jobs
Location: Santa Ana, CA
Salary: $Not stated
Location: Santa Ana, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>Sales Engineer, Senior Manager-Santa Ana, CA 92705Job ID #:5092 Location:Santa Ana, CAFunctional Area:Engineering Department:XO - Solutions and Program ManagementPosition Type:Full Time - Regular Education Required:High School DiplomaExperience Required:3 - 5 YearsPosition DescriptionThis position can also be filled in Fremont, CA.General Summary: This position will help drive and maintain XO Business Services revenue by effectively managing pre sales engineers. Manage to sales account territory revenue goals and follow up to ensure customer satisfaction within the assigned customer or account base. The Sales Engineering Senior Manager will help facilitate sales revenue realization through the design and implementation of solutions used to solve customer telecommunications needs as well as to act as an advocate/ point of contact for sales teams in region in driving technical sales engineering engagements. Responsible for the consistent evaluation and development of Sales Engineers in order to meet the revenue initiatives of the business unit. Act as a resource and source of escalation for both pre- and post-sales issues for Enterprise customers and complex sales. Improve the consistency and skill level of all sales engineers by evaluating skill levels, coordinating training activity, and developing internal and external certification expectations. Drive revenue by acting as a resource on enterprise opportunities and increase the success of the national Enterprise program.Essential Duties and Responsibilities: • Act as a local and regional resource to sales and sales support to drive sales and improve installation intervals includingo Acting as a pre-sales resource for enterprise level and high visibility opportunities.o Acting as a source of escalation of pre and post sales technical issueso Acting as an interface to Network Services for outages, master trouble ticketso Acting as an interface to products for product development and rollout• Perform primary functions of a sales engineer as required to support the local market, region, or nation. Inform Sales Support Director, General Manager and local HR representative of any fraudulent activities. • To actively work with account teams to review, design and draft solutions that deliver complex solutions for an identified customer or sub-set of customers. To bring to bear in-depth understanding of the assigned area to ensure account strategy is correctly set for the customer’s technology path.• To support the development of business opportunities in conjunction with the sales team. Where appropriate provide consultancy to aid customers in the development of their strategy and consequential requirements. In doing so enhance the customer’s perception of the company’s technical value to their organization and goals. High-level solution thinking and business process understanding, producing effective solutions.• To understand customer requirements, assist in the qualification processes and by utilizing knowledge of the company’s product and services plans as well as roadmap to create a suitable solution in concept to help drive revenue. To author technical sections of proposals for prospective customers that discusses the assigned sector or area.• To work closely with product management organization on all relevant product plans and to be the pivotal liaison between product development and sales to assure suitable and appropriate solutions are provided to meet customer needs and demands. Develop, foster and maintain organizational service plan to ensure that XO Business Services customer account assignments occur effectively and regularly.• Identify areas of opportunity to develop, grow and retain employees in support of organizational and individual goals. Ensure and achieve sales engineering excellence in support of customers or accounts at risk due to operational issues; work with account teams and operations to develop p
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<tr><td valign="top" width="450"><b>Sales Engineer, Senior Manager-Santa Ana, CA 92705Job ID #:5092 Location:Santa Ana, CAFunctional Area:Engineering Department:XO - Solutions and Program ManagementPosition Type:Full Time - Regular Education Required:High School DiplomaExperience Required:3 - 5 YearsPosition DescriptionThis position can also be filled in Fremont, CA.General Summary: This position will help drive and maintain XO Business Services revenue by effectively managing pre sales engineers. Manage to sales account territory revenue goals and follow up to ensure customer satisfaction within the assigned customer or account base. The Sales Engineering Senior Manager will help facilitate sales revenue realization through the design and implementation of solutions used to solve customer telecommunications needs as well as to act as an advocate/ point of contact for sales teams in region in driving technical sales engineering engagements. Responsible for the consistent evaluation and development of Sales Engineers in order to meet the revenue initiatives of the business unit. Act as a resource and source of escalation for both pre- and post-sales issues for Enterprise customers and complex sales. Improve the consistency and skill level of all sales engineers by evaluating skill levels, coordinating training activity, and developing internal and external certification expectations. Drive revenue by acting as a resource on enterprise opportunities and increase the success of the national Enterprise program.Essential Duties and Responsibilities: • Act as a local and regional resource to sales and sales support to drive sales and improve installation intervals includingo Acting as a pre-sales resource for enterprise level and high visibility opportunities.o Acting as a source of escalation of pre and post sales technical issueso Acting as an interface to Network Services for outages, master trouble ticketso Acting as an interface to products for product development and rollout• Perform primary functions of a sales engineer as required to support the local market, region, or nation. Inform Sales Support Director, General Manager and local HR representative of any fraudulent activities. • To actively work with account teams to review, design and draft solutions that deliver complex solutions for an identified customer or sub-set of customers. To bring to bear in-depth understanding of the assigned area to ensure account strategy is correctly set for the customer’s technology path.• To support the development of business opportunities in conjunction with the sales team. Where appropriate provide consultancy to aid customers in the development of their strategy and consequential requirements. In doing so enhance the customer’s perception of the company’s technical value to their organization and goals. High-level solution thinking and business process understanding, producing effective solutions.• To understand customer requirements, assist in the qualification processes and by utilizing knowledge of the company’s product and services plans as well as roadmap to create a suitable solution in concept to help drive revenue. To author technical sections of proposals for prospective customers that discusses the assigned sector or area.• To work closely with product management organization on all relevant product plans and to be the pivotal liaison between product development and sales to assure suitable and appropriate solutions are provided to meet customer needs and demands. Develop, foster and maintain organizational service plan to ensure that XO Business Services customer account assignments occur effectively and regularly.• Identify areas of opportunity to develop, grow and retain employees in support of organizational and individual goals. Ensure and achieve sales engineering excellence in support of customers or accounts at risk due to operational issues; work with account teams and operations to develop p
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