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Job Field: Legal Jobs
Location: Santa Clara, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Sales and Service Specialists are primarily
responsible for providing basic sales and service
support to customers as well as handling service
requests and problem resolution. When guided by
the Banking Center Manager or Assistant Manager,
SSS adapt to a different role or play to create an
excellent customer experience.
* Demonstrate Bank of America core values in all
actions.
* Establish, retain, and deepen relationships with
banking center customers to achieve banking center
performance goals and provide quality customer
service.
* Proactively identify and manage risk in every
business, product, and service transaction
leveraging the Risk Framework.
* Demonstrate Bank of America core values.
* Understand and live the values that support our
culture.
* Treat all customers equally and fairly.
* Adhere to policies and procedures.
* Stay informed of key priorities and business
updates.
* Execute sales and service plays and processes.
* May be required to work weekends and/or extended
hours and regular, reliable attendance is
critical.
Required Skills
* Minimum of six months cash handling experience
and customer service experience
* Minimum of one year of successful sales
experience in a goal and/or incentive-based
environment within the past three years
* Skilled in optimizing sales opportunities to
existing and walk-in customers
* Ability to generate new business by outbound
calling and by reaching out to the local community
* Excellent oral and written communication skills
with exceptional influencing skills
* Ability to work effectively as a team member and
with customers
* Strong analytical and problem solving skills.
Ability to derive innovative solutions
* Demonstrate problem-solving, teamwork abilities
and ability to be proactive
* Pass pre-employment assessment

KEY REQUIREMENTS:

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None Not required