Find Laws Find Lawyers Free Legal Forms USA State Laws
100,000's of Government Jobs
Search Government Jobs
Advanced Search

PT CLIENT SERVICES SPECIALIST II BI INC.

Job Field: Legal Jobs
Location: Santa Rosa, CA
Salary: $Not stated
JOB SUMMARY:
</tr>
<tr><td valign="top" width="450"><b>Why BI Incorporated?If you want to make a difference in the quality and safety of our communities, BI is right for you. It is a place to grow your career &#x2013; your launching pad for success. If you&#x2019;re passionate about influencing positive change in the lives of others, the Client Services Specialist position may be a fit for you.Opportunity OverviewServes as the receptionist for the Field Services Office or Re-Entry Center. Provides general customer service to all visitors. Learns, uses and models principles of the &#x201c;What Works&#x201d; system through evidence-based practices in all interactions with clients and other staff members. Responsible for performing client check-in procedures. Assists case managers with case coordination.Additional Responsibilities:* Checks-in all clients entering the facility. May complete drug screens according to assigned random schedule for each client check-in.* May perform breath analysis on each client who enters the facility for any purpose and provides a written or computerized result.* Completes initial intake process with clients to completion, including intake paperwork, input into Company database, and assignment of groups and other services.* Answers the telephone and acts as the receptionist. Provides general customer service to all who enter the facility, including clients, customers and the general public.* Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.* Files, prepares charts and performs data entry as assigned.* May collect client payments, post payments on Company database, and make daily cash deposits.* May be responsible for office opening and closing procedures.* May be responsible to install and/or de-install electronic monitoring equipment on clients, and forward documentation to the appropriate agencies and the Company monitoring center.* May transport clients to community service events, job fairs, employment centers, clinics, etc. using Company vehicle.* May clean electronic home monitoring (EHM) equipment.* May facilitate psycho-educational/behavior modification groups on a weekly basis.* Documents clients&#x2019; attendance, participation and progress in Company database.JOB REQUIREMENTS:* Good customer service skills.* Effective communication skills with internal and external contacts at all levels.* Good organizational skills and attention to detail.* Solid computer skills and proficiency with MS Word and Excel.* Basic database skills.* Basic math skills.* Bi-lingual (English/Spanish) skills may be required.* Ability to safely operate a motor vehicle if required to transport clients.* Valid State driver&#x2019;s license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport clients.Education or Formal Training:* High school diploma required.* Two years college coursework in Human Services or business discipline preferred.Experience:* Minimum of six months experience in Human Services field with direct client services preferred.* Minimum of six months experience working with minority populations preferred.Work Environment:* Typical office environment.* Position requires direct contact with clients and observation of clients submitting urine for urinalysis testing.* Local travel may be required using Company vehicle.* Incumbent may be required to carry a pager after regular business hours to screen and respond to electronic monitoring alerts.Physical Requirements:* The work environment and physical demands described below are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.* Use of standard office equipment such as computer, keyboard, telephone, fax machine and copier.* Ability to lift up to 10 pounds to handle office supplies, equi

KEY REQUIREMENTS:
Not stated
Tips