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DIRECTOR PERFORMANCE MANAGEMENT
Job Field: Office Jobs
Location: South, CA
Salary: $Not stated
Location: South, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>Director Performance Management Job ID: DRG20122310-50787 Employer Name: PPLA - Planned Parenthood Los AngelesDescription:Planned Parenthood Los Angeles is seeking a well organized individual with excellentcommunication and leadership skills to join the Client Services Department as a Director Performance Management.For consideration, qualified candidates should send a cover letter and resume with salary history. Please note, applicants without a cover letter will not be considered.Planned Parenthood is the largest provider of reproductive healthcare in Los Angeles. In addition to competitive salaries, PPLA employees receive medical, dental, vision, and life insurance benefits. Other benefits include a Retirement Savings Program and a Section 125 Cafeteria Plan. Planned Parenthood Los Angeles is an Equal Employment Opportunity and Affirmative Action Employer.PURPOSE OF POSITION:The Director, Performance Management provides leadership to effect change through data/information and drive process improvements with multidisciplinary teams to achieve the agency’s mission and vision for the highest level of safety, speed, and efficiency in patient care services across all ambulatory Health Centers. Ensures strategic assessment of compliance to all regulatory and accreditation agencies. Creates and implements activities to improve compliance through education and process improvement. Acts as a primary champion for process transformation consistent with PPLA’s strategic plan and leads the root cause analyses to eliminate deficiencies that may adversely affect patients, visitors and employees.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:* Must have excellent customer service skills and be committed to providing the highest level of customer service.* Direct communicator.* Able to demonstrate mature judgment, initiative and critical thinking.* Ability to relate to diverse communities. * Ability to set data parameters, read data, create and execute action plan based data interpretations.* Ability to create and manage teams to meet department/agency goals and projects. * Ability to travel to multiple clinic sites.EDUCATION AND/OR EXPERIENCE:* Bachelor’s Degree required; Master’s Degree preferred or three (3) to five (5) years recent experience in Performance Improvement or other related process improvement strategies.* Experience with Industrial Engineering preferred* Current and valid California Drivers License.* Six Sigma Green or Black Belt preferred or willing to earn certification.QUALITY OUTCOMES, AND RESPONSIBILITIES ESSENTIAL OF THE POSITIONinclude the following:Customer Satisfaction:PPLA is committed to protecting and promoting the rights of all patients and clients and to providing care and services that support physical well-being and quality of life. The Director, Performance Management must demonstrate and re-train direct reports as necessary in the five PPLA established critical Customer Service Standards of Safety, Respect, Credibility, Compassion and Pride.Collaborative Work Environment:Employees participate in a collaborative work environment as demonstrated through teamwork and effective communication.Patient Care Quality and Safety* Improves organizational clinical performance as defined by set quality metrics.* Knowledge of how to develop and maintain a Balanced Scorecard.* In collaboration with the VP of Client Services, utilizes goals to build and sustain a comprehensive performance improvement program.* Based on a systematic and statistical analysis, creates, communicates and executes a strategy for clinical quality, and patient safety improvements.* Oversees the development of quality and safety
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<tr><td valign="top" width="450"><b>Director Performance Management Job ID: DRG20122310-50787 Employer Name: PPLA - Planned Parenthood Los AngelesDescription:Planned Parenthood Los Angeles is seeking a well organized individual with excellentcommunication and leadership skills to join the Client Services Department as a Director Performance Management.For consideration, qualified candidates should send a cover letter and resume with salary history. Please note, applicants without a cover letter will not be considered.Planned Parenthood is the largest provider of reproductive healthcare in Los Angeles. In addition to competitive salaries, PPLA employees receive medical, dental, vision, and life insurance benefits. Other benefits include a Retirement Savings Program and a Section 125 Cafeteria Plan. Planned Parenthood Los Angeles is an Equal Employment Opportunity and Affirmative Action Employer.PURPOSE OF POSITION:The Director, Performance Management provides leadership to effect change through data/information and drive process improvements with multidisciplinary teams to achieve the agency’s mission and vision for the highest level of safety, speed, and efficiency in patient care services across all ambulatory Health Centers. Ensures strategic assessment of compliance to all regulatory and accreditation agencies. Creates and implements activities to improve compliance through education and process improvement. Acts as a primary champion for process transformation consistent with PPLA’s strategic plan and leads the root cause analyses to eliminate deficiencies that may adversely affect patients, visitors and employees.QUALIFICATION REQUIREMENTS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:* Must have excellent customer service skills and be committed to providing the highest level of customer service.* Direct communicator.* Able to demonstrate mature judgment, initiative and critical thinking.* Ability to relate to diverse communities. * Ability to set data parameters, read data, create and execute action plan based data interpretations.* Ability to create and manage teams to meet department/agency goals and projects. * Ability to travel to multiple clinic sites.EDUCATION AND/OR EXPERIENCE:* Bachelor’s Degree required; Master’s Degree preferred or three (3) to five (5) years recent experience in Performance Improvement or other related process improvement strategies.* Experience with Industrial Engineering preferred* Current and valid California Drivers License.* Six Sigma Green or Black Belt preferred or willing to earn certification.QUALITY OUTCOMES, AND RESPONSIBILITIES ESSENTIAL OF THE POSITIONinclude the following:Customer Satisfaction:PPLA is committed to protecting and promoting the rights of all patients and clients and to providing care and services that support physical well-being and quality of life. The Director, Performance Management must demonstrate and re-train direct reports as necessary in the five PPLA established critical Customer Service Standards of Safety, Respect, Credibility, Compassion and Pride.Collaborative Work Environment:Employees participate in a collaborative work environment as demonstrated through teamwork and effective communication.Patient Care Quality and Safety* Improves organizational clinical performance as defined by set quality metrics.* Knowledge of how to develop and maintain a Balanced Scorecard.* In collaboration with the VP of Client Services, utilizes goals to build and sustain a comprehensive performance improvement program.* Based on a systematic and statistical analysis, creates, communicates and executes a strategy for clinical quality, and patient safety improvements.* Oversees the development of quality and safety
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