HOTLINE HEALTH EDUCATOR- OFF SITE, EVENINGS
Job Field: Hospitality Jobs
Location: South, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>Hotline Health Educator- Off site, evenings Job ID: RR20120911-10574 Employer Name: PPOSBC - Planned Parenthood of Orange & San Bernardino Counties, Inc.Description:PLANNED PARENTHOOD OF ORANGE AND SAN BERNARDINO COUNTIESORANGE COUNTY, CAHOTLINE HEALTH EDUCATOR- OFF SITE, EVENINGSPart-time (32 hours) off-hours/off-site position to provide comprehensive reproductive and sexual health education information through a variety of electronic channels including telephone, internet and text messaging. To direct Hotline users to utilize the Planned Parenthood Hotline Programs and Medical Centers. Bilingual Spanish required.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other essential and non-essential duties may be assigned.1. Operate Hotlines during assigned hours, following established protocols and providing excellent customer service. Answer calls, chats, and texts, providing information about Planned Parenthood services and reproductive health, including, but not limiting to:-Birth control methods, sexually transmitted infections (STIs), HIV, Abortion, male responsibility, and communicating about sexuality within the family.2. Differentiate between Health Education information and Medical questions. Providing appropriate referral to our Medical Centers.3. Be capable of handling sexually explicit questions/discussions, of which some may be inappropriate. 4. Notify team lead and/or Director of unusual callers and implement appropriate intervention policy.5. Research new information about reproductive health education topics and update Hotline training materials.6. Maintain community resource list and update as needed.7. Utilize caller information sheet and record data in database.8. Answer questions e-mailed during off-hours, within a pre-established time period.9. Assist Director with evaluating call data, make recommendations for program changes, as needed.10. Work with other Hotline staff, Director, and other team membersto determine marketing opportunities for the Hotline.11. Work with the Director to identify program opportunities and areas of improvement. 12. Ability to handle varied tasks simultaneously and work well under pressure.13. Excellent communication and interpersonal skills.14. Other duties as assigned.OTHER SKILLS and ABILITIES:1. Ability to deliver information on reproductive health, contraception, Sexually Transmitted Diseases, communicating within the family about sexuality and Planned Parenthood services.2. Ability to multi-task, and perform repetitive tasks.3. Ability to effectively present information to public groups, and/or boards of directors.4. Demonstrated ability to communicate with populations served by Planned Parenthood in English and in Spanish.5. Ability to sustain focused activities for a long period of time.This position will require the successful completion of a 3-month training program. Part of the training will be in the Administrative offices on Community Education Program, Phone, Online, and Text Messaging Hotline training, including education information content, programQUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.•Strong commitment to quality healthcare and excellent customer service. •The nature of this position requires the ability to work a flexible schedule with varied hours comprised of mainly weekends and evenings. •Availability to work one day per week in the Administrative office site, Monday through Friday, 9:00am to 6:00pm. •Excellent written and verbal communication skills and the ability to multitask. •Ability to demonstrate mature judgment, initiative and critical thinking while maintaining a professional demeanor at all times. •Demon
KEY REQUIREMENTS:
Not stated