100,000's of Government Jobs

Search Government Jobs

Job Field: Office Jobs
Location: Terminal Island, CA
Salary: $Not stated

JOB SUMMARY:

---

</tr>
<tr><td valign="top" width="450"><b>Assistant Manager, Customer ServiceJob Type :Full TimeJob Grade :53Division :Los Angeles, CALocation :1. Terminal Island CA US 907312. terminal island california US 90731# of Openings :1Job Description :General responsibilityThe Assistant Customer Service Manager is responsible for supervising all office clerical staff in their related departments. Maintain positive relationships while providing assistance and direction, for optimum service.Specific duties     Responsible to maintain a clean and safe working environment.Monitor and document OCU attendance and ordering replacements as deemed necessary while following the guidelines of the Collective Bargaining Agreement.Addressing and assisting clerical staff with administrative and/or personnel issues.Monitor CUS telex queue and stat to the appropriate party for response.Monitor phone log-on status and insure compliance with departmental phone log-on/off procedures.Work closely with all staff to streamline processes.Close coordination with the terminal group to achieve zero service failures.Keep in direct contact with rail and truck providers.Ensure full compliance with government regulations.Participate in monthly staff meeting and bi-monthly managers meeting.General responsibilityThe Assistant Customer Service Manager is responsible for supervising all office clerical staff in their related departments. Maintain positive relationships while providing assistance and direction, for optimum service.Specific duties     Responsible to maintain a clean and safe working environment.Monitor and document OCU attendance and ordering replacements as deemed necessary while following the guidelines of the Collective Bargaining Agreement.Addressing and assisting clerical staff with administrative and/or personnel issues.Monitor CUS telex queue and stat to the appropriate party for response.Monitor phone log-on status and insure compliance with departmental phone log-on/off procedures.Work closely with all staff to streamline processes.Close coordination with the terminal group to achieve zero service failures.Keep in direct contact with rail and truck providers.Ensure full compliance with government regulations.Participate in monthly staff meeting and bi-monthly managers meeting.&quot; name=&quot;JobDB__jobdescription&quot; id=&quot;JobDB__jobdescription&quot; type=&quot;hidden&quot; />Job Requirements:General Skills and AbilitiesLeadership:        Inspire and motivate both management and staff to produce highest level of  service performance.Planning/OrganizingAbility to gauge departmental volumes and staff accordingly, and generate clear, concise, logical action plans.Technical/ FunctionalHave thorough knowledge of customer service functions, as well as a general knowledge of all terminal activities.Communication:Have the ability to effectively communicate both written and verbally to internal and external customers.Interpersonal:Establish effective work relationships with others; gains cooperation from individuals not under direct control.Job Requirements :General RequirementsAchieve the goals and targets assigned by the Customer Service Manager but not limited to:* Promoting positive relationships with all staff.* Customer Service reporting requirements* Internal Business process streamlining* Ensure adequate training for direct report staffNote              This document does not describe the physical and mental requirements to perform the jobCareer Level :Manager (Manager/Supervisor of Staff)Education :High School or equivalentCategory :Customer Support/Client CareShift/Hours :Rotating Shifts% of Travel Required :None

KEY REQUIREMENTS:

---

Not stated