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STUDENT LOAN SPECIALIST
Job Field: Legal Jobs
Location: Torrance, CA
Salary: $Not stated
Location: Torrance, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>7886">Student Loan SpecialistJob Code :7886Location :Torrance CA US 90502Job Type :Full TimeCareer Level :Experienced (Non-Manager)Education :High School or equivalentCategory :Accounting/Auditing,Education, Training, and LibraryJob Description :POSITION PURPOSEThe purpose of the Student Loan Specialist is to assist and track students from defaulting on their Federal Loan(s). Processes data in order to post pone Federal Loan(s) and track high risk borrowers. This position is responsible for maintaining the stated Default Management Goals and Customer Service.ESSENTIAL DUTIES AND RESPONSIBILITIES a.) Contact borrowers using all tools given.b.) Give assistance to any borrower that calls, emails, faxes etc., process any formsc.) Communicate with Director of Default Management regarding the status of assigned duties.d.) Responsible in helping to maintain a default rate below 15% for all campus groups.e.) Offering our customer service skills to our delinquent borrowers.f.) Assisting the default team in seeing everyday tasks are completed.g.) Responsibility of tracking delinquent borrowers. h.) Works on special projects as assigned by supervisor.i.) Attends additional meetings as assigned by supervisor.j.) Meet deadlines for project, activities, and reports.JOB QUALIFICATIONS• Knowledge: Knowledge of the Federal Family Education Loan Program.• Skill: Customer Service oriented.• Education: High School Diploma or equivalency. College Education preferred or collections or customer service preferred.• Experience: 2 years Financial Aid experience preferred.• Ability: o Ability to weigh the big picture against detailed parts of the larger project or situation.o Ability to judge that which requires consultation, and at what level, and that which can be decided without consultation.o Ability to perform basic math, e.g., percentages, addition, subtraction.o Strong problem-solving abilities essential.o Ability to work with all types of people, to assume facilitator and occasionally lead role, and to affect timely submissions from others required.o Ability to multi-task, and change project priorities.o Ability to work independently.o Ability to communicate professionally, with clarity and brevity, required--both orally and in writing.o Ability to self-start and self-monitor work projects.o Ability to balance urgency of assignments and timelines, with “patient prodding” of others.PHYSICAL REQUIREMENTS• Strength -Occasionally moves/transports, lifts up to 10 of pounds, installs, takes out, removes, and replaces, positions, places, and transfers.• Walking, Stooping, Kneeling, Crouching, – Frequently moves about or to, traverses.• Reaching – Occasionally detects, diagnoses, installs, places, removes/replaces, operates, adjusts, attaches, positions, sets up, handles/tends, activates, feeds, controls, applies, measures, uses, modifies, signals, inputs, drafts, prepares.• Talking and/or hearing – Frequently communicates, detects, converses with, discerns, conveys, expresses oneself, discusses, exchanges information.• Seeing – Frequently detects, determines, distinguishes, identifies, recognizes, perceives, estimates, judges, discerns, inspects, compares, observes, assesses. Attention to detail essential, including proofreading documents and lines of text and numbers. Visual discrimination.
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<tr><td valign="top" width="450"><b>7886">Student Loan SpecialistJob Code :7886Location :Torrance CA US 90502Job Type :Full TimeCareer Level :Experienced (Non-Manager)Education :High School or equivalentCategory :Accounting/Auditing,Education, Training, and LibraryJob Description :POSITION PURPOSEThe purpose of the Student Loan Specialist is to assist and track students from defaulting on their Federal Loan(s). Processes data in order to post pone Federal Loan(s) and track high risk borrowers. This position is responsible for maintaining the stated Default Management Goals and Customer Service.ESSENTIAL DUTIES AND RESPONSIBILITIES a.) Contact borrowers using all tools given.b.) Give assistance to any borrower that calls, emails, faxes etc., process any formsc.) Communicate with Director of Default Management regarding the status of assigned duties.d.) Responsible in helping to maintain a default rate below 15% for all campus groups.e.) Offering our customer service skills to our delinquent borrowers.f.) Assisting the default team in seeing everyday tasks are completed.g.) Responsibility of tracking delinquent borrowers. h.) Works on special projects as assigned by supervisor.i.) Attends additional meetings as assigned by supervisor.j.) Meet deadlines for project, activities, and reports.JOB QUALIFICATIONS• Knowledge: Knowledge of the Federal Family Education Loan Program.• Skill: Customer Service oriented.• Education: High School Diploma or equivalency. College Education preferred or collections or customer service preferred.• Experience: 2 years Financial Aid experience preferred.• Ability: o Ability to weigh the big picture against detailed parts of the larger project or situation.o Ability to judge that which requires consultation, and at what level, and that which can be decided without consultation.o Ability to perform basic math, e.g., percentages, addition, subtraction.o Strong problem-solving abilities essential.o Ability to work with all types of people, to assume facilitator and occasionally lead role, and to affect timely submissions from others required.o Ability to multi-task, and change project priorities.o Ability to work independently.o Ability to communicate professionally, with clarity and brevity, required--both orally and in writing.o Ability to self-start and self-monitor work projects.o Ability to balance urgency of assignments and timelines, with “patient prodding” of others.PHYSICAL REQUIREMENTS• Strength -Occasionally moves/transports, lifts up to 10 of pounds, installs, takes out, removes, and replaces, positions, places, and transfers.• Walking, Stooping, Kneeling, Crouching, – Frequently moves about or to, traverses.• Reaching – Occasionally detects, diagnoses, installs, places, removes/replaces, operates, adjusts, attaches, positions, sets up, handles/tends, activates, feeds, controls, applies, measures, uses, modifies, signals, inputs, drafts, prepares.• Talking and/or hearing – Frequently communicates, detects, converses with, discerns, conveys, expresses oneself, discusses, exchanges information.• Seeing – Frequently detects, determines, distinguishes, identifies, recognizes, perceives, estimates, judges, discerns, inspects, compares, observes, assesses. Attention to detail essential, including proofreading documents and lines of text and numbers. Visual discrimination.
KEY REQUIREMENTS:
Not stated
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