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Job Field: Office Jobs
Location: United States, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Job ID:00396369Job369of371Business Systems Manager/Sr. Manager, Customer Service - Customer OperationsSouth San Francisco, CaliforniaJob factsJob functionSales & MarketingLocationUnited States - CaliforniaSouth San FranciscoCompany / DivisionPharmaceuticalsScheduleFull-timeJob typeRegular EmployeeJob levelExperiencedServiceDirect linkApply OnlinePrintWho We AreAt the Roche Group, about 80,000 people across 150 countries are pushing back the frontiers of healthcare. Working together, we''ve become one of the world''s leading research-focused healthcare groups. A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 30 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. The headquarters for Roche pharmaceutical operations in the United States, Genentech has multiple therapies on the market for cancer and other serious illnesses. Please take this opportunity to learn about Genentech, where we believe that our employees are our most important asset and are dedicated to remaining a great place to work.The PositionThis position may be filled at a Business Systems Manager, Customer Service or Sr. Manager, Customer Service level.Relocation assistance will not be offered for this position.? Manage a team that provides first line operational user support for Customer Operations processes and systems including SAP, ValuTrak, SFDC, Genentech Web Ordering and Access databases.? Serve as the primary linkage into our IT & SOIM organizations. Establish and manage a collaborative partnership with all touch points in IT, including gCOI, SAP, Mobility, Database Operations, Security, Data Services, Program Management, etc. Deliver high quality high value technical solutions. Ability to be the CO face to IT and the IT face to CO.? Communicate and ensure a thorough understanding and appreciation of business goals & objectives in discussions with IT, SOIM and other partners.? Ensure business needs across CO are collected, prioritized and communicated to IT.  Communicate frequently to all CO groups the current status of M&E and projects including timing, prioritization, testing & resource needs, training requirements and process impacts.? Effectively collaborate with cross-functional teams including Brand, Access Solutions, Production Planning, SPCM, SOIM, IT, Distribution, Field & Internal Account Managers, others across CO, other MCCO groups, data and process owners, external business partners and 3rd parties.? Develop meaningful and compelling business cases aligned with CO objectives. Shepherd M&E and project requests through the appropriate processes, Business and IT review & approval boards as well as IT lifecycle phase gates. ? Lead the annual MCCO planning & prioritization process in working with IT and SOIM partners to develop and maintain a three year roadmap of IT initiatives to support CO business objectives. ? Lead the development of new and innovative strategies and solutions that synergize technical capabilities and business objectives.? Represent CO interests on key cross-functional initiatives and technology projects that impact Customer Operations processes and/or systems.? Participate in various roles (program, project, business sponsor or lead, Customer Operations rep, subject matter expert, etc.) on cross-functional projects. Projects may include areas such as channel inventory management and compliance monitoring, channel customer portal, business intelligence, data analysis and reporting.? Your team will streamline and optimize Customer Operations processes and solutions through the design, development, testing, implementation and support of processes and technical solutions.? Provide business partners and stakeholders with expertise, insights and recommendations about how technology can be applied to improve business operations and increase financial and business results.? Forge partnerships with key clients and drive

KEY REQUIREMENTS:

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