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Job Field: Office Jobs
Location: United States, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Job ID:00397561Job49of370Supervisor, Access SolutionsSouth San Francisco, CaliforniaJob factsJob functionTechnical Application & After Sales SvcLocationUnited States - CaliforniaSouth San FranciscoCompany / DivisionPharmaceuticalsScheduleFull-timeJob typeRegular EmployeeJob levelManagerServiceDirect linkApply OnlinePrintWho We AreAt the Roche Group, about 80,000 people across 150 countries are pushing back the frontiers of healthcare. Working together, we''ve become one of the world''s leading research-focused healthcare groups. A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 30 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. The headquarters for Roche pharmaceutical operations in the United States, Genentech has multiple therapies on the market for cancer and other serious illnesses. Please take this opportunity to learn about Genentech, where we believe that our employees are our most important asset and are dedicated to remaining a great place to work.The PositionSupervisor*Manages the daily workflow, ensuring adequate coverage is availableon a daily basis*Performs ongoing analysis of existing operations and implements new functions and tactics as required*Identifies trends/obstacles for distributor/vendor relationships andreimbursement activities*Keeps current with applicable laws, regulations and policies thatgovern the conduct of activities and ensures staff members areadhering to these guidelines*Maintains timely and effective communications with managementregarding departmental issues*Investigates and responds to customer complaints while concurrentlyinstituting necessary improvements to avoid recurrence*Ensures accountability for project timelines and SMART goals*Provides staff with clear expectations, consistent direction, coaching and feedback*Provides first line of support for escalated calls and externalcustomer support issues*Provides managerial support internally and externally*Sets performance standards and conducts staff performance evaluations*Identifies and communicates vision and strategy to team*Identifies internal and external training requirements*Works with internal business partners/stakeholders to understandtheir strategies and goals for integration into departmental goals andobjectives*Works with Planning Ops as appropriate to develop departmental budgets*Creates, disseminates and directly manages special projects, auditsand reports for team*Identifies and undertakes a variety of special projects aimed atincreasing effectiveness and finding efficiencies; also participateson cross-functional teams that help further operational success*This position may require some travel and flexibility in work shiftWho You Are*Bachelors degree is preferred*Experience in contact center management including, but not limitedto, scheduling (i.e. Blue Pumpkin), call monitoring, call forecastingand data management*At least 4 years experience in the healthcare/ healthcarereimbursement field combined with some people management experience*Proven ability to plan, prioritize, and manage processes*Proficient in all aspects of reimbursement (i.e., payer reimbursementpolicies, regulatory, and administrative rules).*Demonstrated expertise in Access Solutions systems, processes andpolicies preferred*Excellent knowledge of the managed care industry including governmentpayers preferred*Possess excellent interpersonal skills with a proven ability toproduce quality work under pressure*Possess strong analytical skills, business and financial acumen, andcapable of effective use of market research, forecasts and businessanalytics*Possess basic understanding of the pharma/biotech industry, Genentechbusiness model, brand and marketplace, preferred*Demonstrate strong customer orientation/focus*Ability to motivate and energize others while displaying respect fordiversity and fairly managing conflict*Demonstrates oral and

KEY REQUIREMENTS:

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