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Job Field: Legal Jobs
Location: Visalia, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Establishes service targets and reward
matrices for the organization that will motivate
and drive service excellence br /Supports
strategic planning and vision br /Provide
leadership guidance  support to Contact Center
Managers and CSRs br /Act as a back up
to peers includes monitoring, managing and
reacting to real time Contact Center Metrics. br
/ Support with coverage for active business
continuity plans, weekend and Holiday supervisor
on duty coverage as necessary. br /Represent
the business as a subject matter expert and
provide sign off on projects, enhancements, and
business plans as appropriate.
B.S. degree preferred, some college required. br
/Strong leadership and communication skills. br
/5+ years of experience in customer service role.
CIGNA offers a competitive compensation and
comprehensive benefits package including health
and wellness benefits, 401k plan, and work/life
balance programs, as well as opportunities for
career growth and development.
We encourage you to complete all questions on the
candidate profile if you wish to be considered for
this opportunity.for more information see url

KEY REQUIREMENTS:

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None Associate degree