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Job Field: Legal Jobs
Location: Walnut Creek, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Job Description Responsible for responding to
complex inquiries solving non-routine problems
using independent judgment and discretion and
ensuring client satisfaction with products and
service. Coordinates with account manager to
ensure needs are met and potential problems are
averted. Keeps account manager informed of account
status and opportunities for expanded business.
Makes on-site presentations to existing and
prospective clients to educate and inform. May be
involved in new account installations..Provide
efficient high quality service to our clients and
brokers that will assist in growing our business
and increasing retention.
Develop and maintain relationships with brokers
and clients by attending Mid Year Reviews adhering
to the Pro-Active Service Plan for assigned book
of business and other meetings as needed. Partner
with the Client Manager in the development of
client strategies.
Provide primary coverage of enrollment meetings
and effectively communicating benefits health
fairs lunch and learns. Train the clients on our
Client Portals and administrative processes and
procedures.
Work with sales representatives and client
managers to support the new sale and group renewal
processes. This includes creation of benefit
summaries and confirming state mandates
determining enrollment materials coordination and
participation of the implementation process and
wellness strategies for clients.
Strong analytical ability and able to work toward
specific measurable performance targets for self
accounts and team. Works with Clients and Brokers
on a daily basis responding to complex inquires
and solving problems using independent judgment
and ensuring client satisfaction. Address issues
including Benefit Administration Wellness and
Health Enrollment Strategy Employer/Employee
Consumerism and proactive service. Respond in an
effective and timely manner to inquiries.
Strong communication and organizational skills to
effectively communicate and interact with all
levels and functions within the organization.
Ability to manage multiple and divergent
priorities and deadlines work independently and
pro-actively negotiate and manage expectations for
mutually acceptable solutions and creatively
problem-solve effective customer solutions
Maintain knowledge of all systems products
programs services benefits and utilize this
knowledge in effective resolution of client or
member issues regarding billing for guaranteed
cost and ASO clients benefit/claim inquiries and
administrative items.
Manage and own overall service and issue
resolution on assigned book of business and
collaborate with the matrix partners in this
delivery..Requirements Ability and willingness to
travel to visit clients in various geographic
locations with travel estimated at 50% of the time
Obtain appropriate State Health/Life License
within 30-60 days of employment.
Bachelors degree in business administration
business communication or marketing or other
appropriate professional degree preferred.
Strong background/knowledge in healthcare products
and services marketing and sales processes
preferably within the managed healthcare industry.
Minimum of three years work experience in account
management/account services/sales or other areas
requiring significant customer interaction and
ability to effectively problem-solve issues to
resolution.
Demonstrated strength and understanding of
customer expectations and sense of urgency
resulting in the ability to influence the
organization to meet and exceed customer needs.
Strong analytical ability with ability to design
track and work toward specific measurable
performance targets f

KEY REQUIREMENTS:

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None Bachelors degree