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OPERATIONS SPECIALIST-CLAIM, WALNUT CREEK, CA JOB
Job Field: Legal Jobs
Location: Walnut Creek, CA
Salary: $Not stated
Location: Walnut Creek, CA
Salary: $Not stated
JOB SUMMARY:
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<tr><td valign="top" width="450"><b>Operations Specialist-Claim, Walnut Creek, CA JobApply now »* Apply now* Start apply with LinkedIn * Start apply with Facebook * Apply Now Email* Please wait...TravelersDate:Nov 15, 2012Location:Walnut Creek, CA, USSolid reputation, passionate people and endless opportunities.That''s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.Location: Walnut Creek, CAHello and thank you for viewing this -pipeline- job posting. Please note that there is currently no opening for this position. This particular posting has been created in an effort to help pre-identify candidates interested in being considered for future roles as they become available. By submitting your resume to this requisition, you are not formally applying for a position with Travelers, rather you are indicating an interest in being contacted when roles like this open.Travelers has built a solid reputation as a leading insurance company with endless opportunities for our talented and passionate employees who are committed to our company-s success and their own. We are one of the leading insurance companies in the United States driving to be the best, and we need individuals who can help us stay in-synch with our customer-s ever-changing needs. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees.If you are curious and like to search for the truth, then put your 4 year degree and/or previous customer service experience to work with us. We are looking for results-driven, customer service focused individuals who have a sincere interest in helping people and building relationships. The Claim Operations Specialist position is designed to introduce you to the insurance profession, while providing you the opportunity to advance into a claim professional handling role.As a member of the Operations Support team, you will offer critical support to our claim centers, providing front-line assistance to our customers and claim professional staff. Responsibilities within the team include telephone customer service, financial transactions, updating and managing critical business information, reviewing and assigning newly reported insurance claims, and other administrative duties and projects as assigned. Members of the team also participate in developmental activities designed to prepare them for future roles within the organization.SUMMARY:Under direct supervision this position is responsible for:Working in a team environment providing front line administrative and general office assistance on a daily basis to both internal and external customers supporting proper claim handling practices, including:Telephone customer service, financial transactions, collecting, inputting, reviewing and updating critical claim and financial information as well as other administrative duties and projects as assigned.PRIMARY DUTIES AND RESPONSIBILITIES:Customer Service:Serving as a customer service representative for the Claim department by promptly and professionally addressing customer questions and concerns, which may include:- Rental status calls, CAT supportand appraisal contactsProviding additional administrative support as required.Financial Self Assessment (FSA) Services:Assessing reasonableness of data as well as identifying discrepancies, including reconciliations.Performing underlying controls and effectively communicating findings.Assessing the effectiveness of financial controls.Preparing data entries in accordance with established standards.Supporting statutory reporting requirements.Multi-line Claim Operational Service:- Entering data, typing and copying forms and documents including claim diaries and notes.- Correcting wage statements- Setting up new claims using Claim Pl
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<tr><td valign="top" width="450"><b>Operations Specialist-Claim, Walnut Creek, CA JobApply now »* Apply now* Start apply with LinkedIn * Start apply with Facebook * Apply Now Email* Please wait...TravelersDate:Nov 15, 2012Location:Walnut Creek, CA, USSolid reputation, passionate people and endless opportunities.That''s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.Location: Walnut Creek, CAHello and thank you for viewing this -pipeline- job posting. Please note that there is currently no opening for this position. This particular posting has been created in an effort to help pre-identify candidates interested in being considered for future roles as they become available. By submitting your resume to this requisition, you are not formally applying for a position with Travelers, rather you are indicating an interest in being contacted when roles like this open.Travelers has built a solid reputation as a leading insurance company with endless opportunities for our talented and passionate employees who are committed to our company-s success and their own. We are one of the leading insurance companies in the United States driving to be the best, and we need individuals who can help us stay in-synch with our customer-s ever-changing needs. Our superior financial strength and consistent record of strong operating returns mean security for our customers and opportunities for our employees.If you are curious and like to search for the truth, then put your 4 year degree and/or previous customer service experience to work with us. We are looking for results-driven, customer service focused individuals who have a sincere interest in helping people and building relationships. The Claim Operations Specialist position is designed to introduce you to the insurance profession, while providing you the opportunity to advance into a claim professional handling role.As a member of the Operations Support team, you will offer critical support to our claim centers, providing front-line assistance to our customers and claim professional staff. Responsibilities within the team include telephone customer service, financial transactions, updating and managing critical business information, reviewing and assigning newly reported insurance claims, and other administrative duties and projects as assigned. Members of the team also participate in developmental activities designed to prepare them for future roles within the organization.SUMMARY:Under direct supervision this position is responsible for:Working in a team environment providing front line administrative and general office assistance on a daily basis to both internal and external customers supporting proper claim handling practices, including:Telephone customer service, financial transactions, collecting, inputting, reviewing and updating critical claim and financial information as well as other administrative duties and projects as assigned.PRIMARY DUTIES AND RESPONSIBILITIES:Customer Service:Serving as a customer service representative for the Claim department by promptly and professionally addressing customer questions and concerns, which may include:- Rental status calls, CAT supportand appraisal contactsProviding additional administrative support as required.Financial Self Assessment (FSA) Services:Assessing reasonableness of data as well as identifying discrepancies, including reconciliations.Performing underlying controls and effectively communicating findings.Assessing the effectiveness of financial controls.Preparing data entries in accordance with established standards.Supporting statutory reporting requirements.Multi-line Claim Operational Service:- Entering data, typing and copying forms and documents including claim diaries and notes.- Correcting wage statements- Setting up new claims using Claim Pl
KEY REQUIREMENTS:
Not stated
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