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Job Field: Legal Jobs
Location: Walnut Creek, CA
Salary: $Not stated

JOB SUMMARY:

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<tr><td valign="top" width="450"><b>Utilizing established training and troubleshooting
procedures, techniques and reference materials,
provides telephone assistance to medical
professionals, patients, technicians, biomedical
engineers, and to Fresenius field and sales
personnel with basic operation and troubleshooting
of all Fresenius Peritoneal Dialysis Cyclers with
the exception of field serviceable devices.
Provides complete documentation of all customer
contacts in the complaint handling system.
Exhibit basic familiarity with current Fresenius
PD Cyclers, excluding field serviceable devices.
Ability to address basic operation and technical
issues with customers who may have
medical/physical disabilities and/or a very
limited understanding of the equipment.
Since a large part of daily duties involve
troubleshooting problems encountered while a
treatment is in process, must exhibit good
judgment and discretion while following
established procedures.
Must never provide what could be considered as
medical advice, or alter the patients prescribed
therapy.
Establish, promote and maintain good relations
with PD customers and patients.
Upon supervisory direction, may assist with
orientation and training of new Technical Support
personnel on PD devices.
Act as backup for any Technical Support Specialist
in providing PD shift coverage.
Participate in administrative responsibilities,
such as data collection and generation of reports.
Communicate effectively with manager/supervisor.
This position may require being included in call
coverage rotation providing 24-hour PD Technical
Support for customers and home patients.
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KEY REQUIREMENTS:

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None High School/GED