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Lead Contact Representative *NTE* *ROSTER*

Job Field: Government Jobs
Location: Denver, CO
Salary: $50,923.00 - $66,195.00 / Per Year
Job Type: Full time, Day shift - NTE 1 Year may be extended may be made permanent.
Phone: 866-743-5748
JOB SUMMARY:

WHY IS THE IRS A GREAT PLACE TO WORK? You've built a career based on talent, integrity and dedication. Those are the same qualities that can help America achieve more. Whether you're looking for new opportunities because your family has grown, you're looking for new challenges or want your career to have a real impact, consider a career with an employer who will work with you as your life changes.

WHAT DOES A LEAD CONTACT REPRESENTATIVE DO? As a Lead Contact Representative, commonly referred to as a Lead Customer Service Representative, you will serve as a work leader over employees performing work on the customer service toll-free system used by the public to resolve issues and obtain information about tax administration. In this role, you will often support employees within the unit in providing a full range of administrative and technical assistance to individuals and/or businesses by telephone and/or correspondence. This work involves a diversity of issues/problems related to a wide range of tax processing regulatory requirements and procedures administered by the Internal Revenue Service.

WHAT IS THE WAGE & INVESTMENT (W& I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

Positions are located in Accounts Management in the Broadway Building 1999 Broadway Denver, Colorado 80202 

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov


KEY REQUIREMENTS:
  • Click "Print Preview" to review the entire announcement before applying.
  • Moving expenses wil NOT be authorized.
  • M - F between the hours of 8:00 am-6:30pm
  • This is a bargaining unit position
  • This is a 6 month roster. Final selection date is 4/8/13.
  • Tips