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Data Entry Clerk

Job Field: Office Jobs
Location: Texas

JOB SUMMARY:

Express Scripts Medicare D/Member Services

Receive inbound calls for Express Scripts Medicare D members. Responsibilities include (but not limited to):

1. Refilling mail order medications
2. Review order status and advise of shipping details
3. Verifying and updating patient addresses and contact information
4. Researching benefit information and interpreting Medicare rules/plan limitations
5. Providing accurate pricing information for covered medications and supplies
6. Transfer specialty calls to the correct pharmacy or department
7. Resetting online profiles

This position requires exceptional customer service skills to successfully complete your daily tasks: Medicare D patients are often elderly and/or disabled requiring simplified explanations, added patience and great attention to detail.

Express Scripts Coverage Review Determination

Coverage Review Determination (CRD) is an offline fax and data-entry position servicing Express Scripts Commercial and Medicare D clients. Daily tasks include (but are not limited to):

1. Receiving and/or sending faxes to physician offices
2. Entering medical information accurately into proprietary databases
3. Building determination cases using information gathered by fax, standard forms, and outbound pharmacy verification calls (if necessary)

This position requires great attention to detail to successfully complete your daily tasks: a patients medications and/or medical supplies are approved or denied based upon the completion and accuracy of your cases.

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