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Data Entry Specialist - Certificates - Marsh - Aus
Job Field: Legal Jobs
Location: Texas
Location: Texas
JOB SUMMARY:
Job Functions
Enters data into a proprietary application that is used to generate Certificates of Insurance
Keeps track of received data and source documents as work is completed
Prepares and sorts source documents, identifies and interprets data to be entered
Burns Certificates of Insurance to CDs or Flash Drives as requested
Contacts preparers of source documents to resolve questions, inconsistencies or missing data
Compares data entered with source documents, and makes necessary corrections to information entered
Files or routes source documents after entry
May be responsible for verifying data entered, coding a variety of recurring items, and for special handling of variations in data
Processing returned mail as per SOP
Act as first point of contact for clients calling into the Marsh CS Help Desk and CS main phone line
Create and mail hourly certificate queue update report
Maintain both written and verbal communication with internal Operations colleagues on a day-to-day basis
Comply with all defined policies and procedures of U.S. Production Operations, including but not limited to email, work hours, chain-of-command, timesheets, signing in and out
Attend all internal meetings as needed
Participate in other projects/activities as needed
Qualifications
The successful candidate must have:
Prior experience in a customer service position
Excellent communication skills, both written and verbal
Strong attention to detail skills
Ability to work effectively under pressure to meet deadlines
Must have the ability to multi-task
Good organization and time management skills
Typing speed - at least 35 wpm and 98% accuracy
Ability to navigate seamlessly between MS Office (especially Excel and Word), Web-based applications, and Outlook
Excellent attendance and employee record
Working knowledge of Siebel is a plus
Ability to work overtime when needed
Job Functions
Enters data into a proprietary application that is used to generate Certificates of Insurance
Keeps track of received data and source documents as work is completed
Prepares and sorts source documents, identifies and interprets data to be entered
Burns Certificates of Insurance to CDs or Flash Drives as requested
Contacts preparers of source documents to resolve questions, inconsistencies or missing data
Compares data entered with source documents, and makes necessary corrections to information entered
Files or routes source documents after entry
May be responsible for verifying data entered, coding a variety of recurring items, and for special handling of variations in data
Processing returned mail as per SOP
Act as first point of contact for clients calling into the Marsh CS Help Desk and CS main phone line
Create and mail hourly certificate queue update report
Maintain both written and verbal communication with internal Operations colleagues on a day-to-day basis
Comply with all defined policies and procedures of U.S. Production Operations, including but not limited to email, work hours, chain-of-command, timesheets, signing in and out
Attend all internal meetings as needed
Participate in other projects/activities as needed
Qualifications
The successful candidate must have:
Prior experience in a customer service position
Excellent communication skills, both written and verbal
Strong attention to detail skills
Ability to work effectively under pressure to meet deadlines
Must have the ability to multi-task
Good organization and time management skills
Typing speed - at least 35 wpm and 98% accuracy
Ability to navigate seamlessly between MS Office (especially Excel and Word), Web-based applications, and Outlook
Excellent attendance and employee record
Working knowledge of Siebel is a plus
Ability to work overtime when needed
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