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Energy Account Manager
Job Field: Office Jobs
Location: Texas
Location: Texas
JOB SUMMARY:
Energy Account Manager - IAI00000205
Job Summary and Mission
The Energy Account Manager is dedicated to managing one or more energy account (s) or serving as the primary point of contact to the customer; overseeing inventory management and/or physical distribution of freight (freight collection worldwide / cargo consolidation); expediting to destination by sea, air and overland; ensuring service and contractual obligations are met and in line with standard operating procedures; ensuring the accuracy of customer rates and billing; resolution of service failures (errors in document processing or operational failures); ensuring compliance with export and import regulations involving multiple countries; managing workload volumes, supervision, management and development and training of employees; and reporting and managing to lean metric standards and SCA principles. Responsible for the promotion of a diverse inclusive culture that conveys CEVA's values and goals. The Energy Account Manager is a dual role encompassing account management and operations management requiring a strong understanding of accounting principles.
Summary of Key Responsibilities
Inventory management responsibility multiple rigs, platforms, or destinations on a daily basis in a 24/7 operation.
Freight shipped ranges from small envelopes i.e. containing a special "seal" to large oversized drilling equipment and daily supplies for rig operations.
Modes of conveyance and services include: Ocean freight - containers and general cargo, airfreight - regular consolidations, secured allocations on major carriers, urgent air freight and rig down shipments, road & rail, projects - heavy and oversized cargo, special charter operations, and warehousing
Number of employees supervised: 1-8
Customer communication (all services)
Operation of Inventory management: C2C transactions, packing coordination, destination coordination and approval, booking with airfreight or ocean freight as per customer expectations and tariff, shipment notification - Pre-alerts
Billing: ensure all customer required documents are included in back-up, if rejected - research reason and resolve regardless of responsible party
Account Management
Primary point of contact (internal and external): Manage communication from internal and external sources, redistribute information as needed to other parties for seamless behind the scenes operation to contact,
Service Scope / Processes: Intimate knowledge of customer expectation, communication of expectations throughout the operation, continuous follow up on entire operation to ensure understanding and adherence of expectation, develop solutions for meeting service requirements, identify opportunities to bring value to customer supply chain, escalate scope creep and areas of risk, manage SOP information
Customer Service: Manage all emails/inquires, ensure timely & adequate responses, problem resolution regardless of operational area, manage on hand report & operation to meet/exceed KPI, exceed customers' expectation at every opportunity
Manage Workload: Intimate knowledge of average volumes, forecast volumes and impact on operation, developing action plans as needed, adjust work schedules as need to support service, train and maintain resources to support service, escalate significant changes with fact and figures
Managing People: Assess individual skills and develop individuals, train and educate on procedures and policies, manage Timekeeping, PTO and Code of conduct
Lean - (Within direct area of control all to the standard of Showcase Site Assessment): Kaizens & Continuous Improvement, maintain Monitoring Tool and manage efficiencies, develop, maintain, and utilize work instructions, performance boards, scheduling tools & work load leveling
Summary of Experience and Education
2 to 6 ( ) years Forwarding and Logistics experience pre
Energy Account Manager - IAI00000205
Job Summary and Mission
The Energy Account Manager is dedicated to managing one or more energy account (s) or serving as the primary point of contact to the customer; overseeing inventory management and/or physical distribution of freight (freight collection worldwide / cargo consolidation); expediting to destination by sea, air and overland; ensuring service and contractual obligations are met and in line with standard operating procedures; ensuring the accuracy of customer rates and billing; resolution of service failures (errors in document processing or operational failures); ensuring compliance with export and import regulations involving multiple countries; managing workload volumes, supervision, management and development and training of employees; and reporting and managing to lean metric standards and SCA principles. Responsible for the promotion of a diverse inclusive culture that conveys CEVA's values and goals. The Energy Account Manager is a dual role encompassing account management and operations management requiring a strong understanding of accounting principles.
Summary of Key Responsibilities
Inventory management responsibility multiple rigs, platforms, or destinations on a daily basis in a 24/7 operation.
Freight shipped ranges from small envelopes i.e. containing a special "seal" to large oversized drilling equipment and daily supplies for rig operations.
Modes of conveyance and services include: Ocean freight - containers and general cargo, airfreight - regular consolidations, secured allocations on major carriers, urgent air freight and rig down shipments, road & rail, projects - heavy and oversized cargo, special charter operations, and warehousing
Number of employees supervised: 1-8
Customer communication (all services)
Operation of Inventory management: C2C transactions, packing coordination, destination coordination and approval, booking with airfreight or ocean freight as per customer expectations and tariff, shipment notification - Pre-alerts
Billing: ensure all customer required documents are included in back-up, if rejected - research reason and resolve regardless of responsible party
Account Management
Primary point of contact (internal and external): Manage communication from internal and external sources, redistribute information as needed to other parties for seamless behind the scenes operation to contact,
Service Scope / Processes: Intimate knowledge of customer expectation, communication of expectations throughout the operation, continuous follow up on entire operation to ensure understanding and adherence of expectation, develop solutions for meeting service requirements, identify opportunities to bring value to customer supply chain, escalate scope creep and areas of risk, manage SOP information
Customer Service: Manage all emails/inquires, ensure timely & adequate responses, problem resolution regardless of operational area, manage on hand report & operation to meet/exceed KPI, exceed customers' expectation at every opportunity
Manage Workload: Intimate knowledge of average volumes, forecast volumes and impact on operation, developing action plans as needed, adjust work schedules as need to support service, train and maintain resources to support service, escalate significant changes with fact and figures
Managing People: Assess individual skills and develop individuals, train and educate on procedures and policies, manage Timekeeping, PTO and Code of conduct
Lean - (Within direct area of control all to the standard of Showcase Site Assessment): Kaizens & Continuous Improvement, maintain Monitoring Tool and manage efficiencies, develop, maintain, and utilize work instructions, performance boards, scheduling tools & work load leveling
Summary of Experience and Education
2 to 6 ( ) years Forwarding and Logistics experience pre
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