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Job Field: Government Jobs
Location: TWIN FALLS, ID
Job Type: Full Time

JOB SUMMARY:

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Education, Certification amp; Licenses: * Must possess a high school diploma or equivalent; some college preferred. Experience: * Minimum of 2 years of experience as a customer service team member with previous supervisory and cash handling experience preferred * Proven track record of meeting/exceeding sales goals * Able to calculate prices and provide accurate quotes to customers Computer Skills: * Working knowledge of Macintosh and Windows based computers and modem based communications. * Working knowledge of DTP experience preferred * Familiar with PageMaker, Freehand, Illustrator, WordPerfect, Quark Express, Photoshop, and Microsoft Office * Able to convert documents from hard copy format to digital format Work Conditions, Physical and Sensory Requirements: * Work full-time hours on a variety of day/evening shifts, including weekends, as needed; broad availability * Have a valid driver#s license and insurance and maintain an excellent driving record. Operate vehicle in safe and courteous manner, reports all incidents or accidents to manager * Able to lift, move or carry medium-weight objects (up to 55 pounds) and climb 8# to 10# ladders * Able to stand and move about for extended periods of time; reach, bend, stoop, etc. Additional Information: * Effectively interact with customers and be capable of handling customer inquiries and issues * Have good attention to detail and the ability to maintain composure while supervising multiple tasks * Able to provide resolution in a courteous and professional manner * Attention to detail and the ability to maintain composure while multi tasking * Able to interact with associates/management to promote teamwork Position Summary: The Supervisor, ImPress is responsible for the positive contribution to the customer#s shopping experience by effectively training, supervising and directing ImPress associates while providing an example of excellent customer service. Position Responsibilities / Essential Functions: 1. Direct the activities of ImPress team members and set an example of outstanding customer service. 2. Ensure accurate and timely processing of all customer requests for ImPress services. 3. Train associates on ImPress products and services and enhance the staff#s sales techniques to improve sales volume. 4. Ensure that ImPress is properly stocked, clean and well organized and supply orders are maintained to required levels. 5. Partner with the Supervisor, Sales Manager and Store Manager on sales and marketing strategies to increase sales, including inside/outside canvassing efforts. 6. Ensure that all appropriate orders are sent to the hub store whenever necessary Communicate large customer #leads# to Corporate Account Managers. 7. Ensure daily communication with all team members utilizing huddle meetings; review all store/corporate communications; maintain ImPress communication binder. 8. Observe and watch for loss prevention issues and advise management of any unusual activity and train team members in the loss prevention program. 9. Manage the custom order programs provided by various vendors and ensure prepayment. Monitor sales associate compliance to ordering procedures and vendor compliance to timely and quality performance. Resolve all order issues directly with the vendor. 10. Act as sales leader as designated by scheduling needs, ensure customer service standards are met, address issues that arise as appropriate and follow-up with management for resolution. 11. Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. 12. Provide feedback to management regarding the performance of ImPress associates. 13. Responsible for all information communicated through the weekly Operations Update. 14. Understand the store sales and profit plan and how ImPress impacts the plan. 15. Read and follow direction provided on the daily news page of @Max Retail. 16. Participate in discu

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