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Job Field: Government Jobs
Location: Cleveland, OH
Salary: $32,555.00 - $58,055.00 / Per Year
Job Type: FULL TIME - SEASONAL
Phone: 866-743-5748

JOB SUMMARY:

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WHY IS THE IRS A GREAT PLACE TO WORK? You've built a career based on talent, integrity and dedication. Those are the same qualities that can help America achieve more. Whether you're looking for new opportunities because your family has grown, you're looking for new challenges or want your career to have a real impact, consider a career with an employer who will work with you as your life changes.

WHAT DOES A CONTACT REPRESENTATIVE DO? A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses. Although contacts are primarily by telephone, the employee is the point of contact when the customer desires authoritative technical and procedural information and assistance whether by phone, in person, written or electronic mail correspondence. The work involves diverse issues that cannot be answered or resolved routinely. In this role, contacts often involve interpreting a wide range of tax processing regulatory requirements and procedures as administered by the organization for which you are assigned within the Internal Revenue Service. 

WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION. The Wage & Investment (W&I) Division serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers.

(60) vacancies are located in Accounts Management Operation at 1240 E. Ninth Street, Cleveland OH 44199.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

KEY REQUIREMENTS:

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Moving expenses may be authorized per CTAP/RPP letter

TOD: Monday-Friday, shifts vary from 7:00am-5:30pm

Season is from 4 to 6 months. Benefits contingent upon length of season

This is a bargaining unit position

Interviews may be conducted