Broadband Technician

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Job Field: Office Jobs
Location: Sioux falls, SD 57108

Salary: $Not Specified
Job Type: Full Time

JOB SUMMARY:

Install and repair broadband communications system in compliance with company technical standards from consumer service to exterior tap locations Duties and Responsibilities:Essential duties and responsibilities include but are not limited to those listed below: •Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service •Install and relocate outlets •Install or remove converters and cable modems •Install interior and exterior wiring •Connect peripheral equipment •Train customers on proper use of equipment •Monitor, repair and record system, drop, and in-house leakage •Assure proper signal levels and picture quality •Identify causes of picture and/or signal degradation •Troubleshoot from consumer device to tap •Troubleshoot, repair and replace components from tap to consumer device •Assure system security by terminating unused ports and tag drops and locking pedestals •Take voltage measurements •Understand/apply FCC and NESC technical standards •Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards) •Provide superior customer service •Complete all tasks to WideOpenWest quality standards •Maintain professional appearance and behavior at all times •Maintain excellent attendance •Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance •Replaces defective / damaged tap plates and installs new taps. •Troubleshoots / repairs problems between customer equipment and the RF of the optical node. •Tests, maintains, splices, repairs and replaces coax cable. •Installs rigid and semi-rigid coax cable (underground and aerial). •Troubleshoots / repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference. •Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node. •Performs underground and aerial construction duties associated with CATV operations. •Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation. •Performs network troubleshooting including ping test, trace routes and speed test. •Installs power supply and performs field engineering walkouts. •Other duties as assigned - which may include training other employees Education / Experience: Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred. Computer Skills: Basic computer skills are preferred, including internet and e-mail. Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Ability to work while standing most of the time •Ability to walk or work over all types of terrain, in all types of weather •Ability to carry tools and equipment •Ability to work in tight spaces while bending, twisting and reaching •Ability to carry, climb and operate extension ladder (approximately 28’ & 75 pounds) •Ability to differentiate between different sizes and colors of wires •Ability to perform work in elevated places (i.e., roofs and utility poles) •Ability to use drills, hammers, wrenches, screwdrivers and other hand tools •Ability to work with small components •Ability to use close vision, peripheral vision and adjust focus •Ability to work in poorly vented areas such as attics, in extreme temperatures.

KEY REQUIREMENTS:

Experience 12 months Education Education Required High School Diploma

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Broadband Technician